General Plumbing Supply
Lee, Dover, NJ

General Plumbing Supply Reviews

3.8 stars based on 23 reviews

Featured Comments:

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  Cristian Portillo

  2.0

  Well supplied, but the tall dude at the counter has a nasty attitude. Literally rolled his eyes the whole time I ordered something and did the same for the following plumber. Customer service is Ideal when it comes to supply houses, yall have no idea what us plumbers have to deal with sometimes. He was working Sept 3 around daytime. Needs to be reprimanded not coming to this location anymore…

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  Response from the owner

  We sincerely apologize for your recent experience at our store! At GPS, we take customer satisfaction very seriously, and we strive to provide the best service possible. We have contacted the Branch Manager and addressed the situation. Thank you for your feedback, as it helps us to improve service for everyone.

• L

  Lorena Flores

  1.0

  Like the latest review said, if you have an accent you are treated unfairly and are made fun of behind your back. Meanwhile, the joke is on them because you are aware and can fully understand them. Try treating your customers with respect no matter what background they come. My sister went with my father to check this place out and ended up taking their business card to show them that she was going to be the bigger person while being treated unfairly. If it was me, I would told them to shove up their a**. Too bad I can't give them any stars.........

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  Response from the owner

  Lorena, We are extremely sorry for your experience in our Dover location. That type of behavior is not condoned at General Plumbing Supply at all and we have spoken with the employee in question to make sure that it NEVER happens again. We are a diverse and inclusive company and we pride ourselves on making all of our customers feel welcome no matter which location they visit. If you would like to continue to discuss this incident further you can reach out to Sean, the branch manager of the Dover location via email, [email protected]. Regards, General Plumbing Supply

• M

  Marc Plumbs

  1.0

  I used to use this plumbing supply but I got tired of the counterman Bruce's unprofessional behavior. He has a know it all attitude but actually knows nothing about plumbing. He would always mess up my order and give me an attitude when I would tell him about the incorrect items. He would use profanities in front of me and other customers. He also makes racist comments and says disparaging things about his co workers, his boss, and the company in general. Two of my employees always complained that he would talk down to them and have an attitude whenever I would send them there. Unfortunately as long as you have an employee like this I will not be using your supply house anymore. I am not the only former customer that feels this way either. I run into a few of them at the supplier I am using now and they all have the same complaints.

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  Response from the owner

  Marc, We sincerely apologize for the experiences you had at our Dover counter and thank you for bringing it to our attention. This type of behavior is unacceptable, inexcusable and goes against our values as a company. We are addressing the issue with the employee mentioned and you can rest assured that future behavior like this will not be tolerated. Please feel free to reach out to the branch manager, Sean Hagan, at (973) 361-1141.

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