Gatti Plumbing
Elmgrove, Rochester, NY

Gatti Plumbing Reviews

4.7 stars based on 125 reviews

Featured Comments:

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  Grant Alef

  5.0

  We hired Gatti to do rough in plumbing for a new bathroom. From quote to scheduled service, very impressed with the work. Pricing was fair and the two technicians sent were on time, professional, and honestly really enjoyable to have around all day. I appreciated their explanations through the process and advice for the finishing touches beyond what they were installing. Solid company and employees, overall highly recommended.

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  Response from the owner

  Thank you Grant for the wonderful review and recommendation! We are truly blessed with our awesome employees and are so happy that you were pleased with our services!

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  Melissa King

  5.0

  Gatti Plumbing saved what shred of sanity I had left after my basement flooded this past weekend. Our basement began flooding shortly after midnight Saturday morning. What a panicked and helpless feeling! Luckily the North Greece Fire Department had a pump we could borrow. Completely desperate, I called around to various plumbers who advertised online they offered “emergency plumbing services”. After many failed attempts leaving messages w/ various answering services - just trying to reach ANYONE who could help me, I finally had someone “scheduled” to come at 10 AM from Taylor Heating, Inc. Gatti Plumbing called back a short time later but I told them I already had an appointment with another company scheduled for someone to come out. The guy was super nice, wished me luck, and said if anything happens and I need them to come out to just give them a call back. It must have been a premonition because the other plumbing company completely failed me - but that’s a totally separate Google review! In any case, I called Gatti back and they were able to have two technicians at my house less than an hour later. So incredibly helpful!! The owner himself came out later that evening to repair the clogged gravity drain in my crock (we have a walk-out floating basement with a crock and gravity drain - no sump pump). If you’re in need of professional, prompt, compassionate customer service, fair pricing, call Gatti Plumbing. I’m incredibly grateful and a customer for life.

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  Response from the owner

  Melissa, while we are so sorry you had to endure a flooded basement, we are so very grateful for your review. We have an amazing crew of technicians and not to mention owner that put in a lot of work this past weekend and we know they will appreciate how much their time and work meant to you. Have a wonderful week!

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  Bob & Deb Brown

  5.0

  Our water heater stopped working at 9pm on Friday night. I called Gatti Plumbing and left a message. Mike from Gatti called me back at 7:30 am Saturday morning and said he could be at our house in Victor within 60-90 minutes. Mike arrived on time, diagnosed the problem (failed pressure switch), and had the replacement switch on his truck. We had hot water before he left at 10am. Thank you, Gatti Plumbing and thank YOU, Mike!

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  Response from the owner

  Thank you so much Bob & Deb for the amazing review. We are truly fortunate to have Mike on our team and are so grateful he was there to solve your problem!

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