G.W.Wagner Plumbing,LLC
Freeborn, East Providence, RI

G.W.Wagner Plumbing,LLC Reviews

4.7 stars based on 62 reviews

Featured Comments:

• J

  Jason DeCosta

  1.0

  Wagner Plumbing did a major project for me in 2020. Glen the owner seemed legit at first meeting but I soon realized that he didn't have a clue. In fact, he never even came to the job site. You'd think that a 6 month project which cost upwards of 30k, the owner would be involved. Instead he put one of his workers on the job to oversee it. The guy meant well but everything ended up hooked up incorrectly and I have had boiler and heating problems ever since. I had to have a real plumbing company come out and they couldn't believe what they saw in the boiler room. There were parts installed that didn't need to be there to the tune of roughly $1500 worth. So many things installed incorrectly. My boiler has been getting an error code, along with a very loud pitched whistle since they installed it. I even reached out to Glen a couple of times and got NO ANSWER. Of course because that would mean that he'd have to stand behind his work and actually refund me or do it right...which I don't believe he is even capable of at this point. The real plumbing company (Tom Peters Plumbing) could not believe what was done here. They didn't even notice that the gas meter wasn't suited to handle all of the appliances that were running off of it. I mean basic stuff that should have been noticed. So now I will fork up somewhere near 3000 bucks additional to fix the mess and probably more once they have a chance to get in there further. This company talks a good game but beware. The workers were all very questionable and the end result proved my suspicions to be true. Maybe for a quick faucet swap or a clogged toilet but anything large scale, stay away! If I could give zero stars it would be too many. If Glen actually stood behind his company and his work, he'd reach out to me and offer to cover the costs that I can provide receipts for for all the problems that I have had since.

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  Response from the owner

  We do have you as a customer of record in 2022 but this is the first we have heard that you had a negative experience and it has been more than 2 years since we provided you with any plumbing services. We are always happy to review what is going on and make things right if the issues you are having are related to our work. We do stand by our work and more importantly than that we stand by our commitment to be accessible should any problems arise which is why we have a 24/7 dispatch line so we’re confused about why we haven’t heard anything from you in the past two years. You are welcome to call the office and we can review the job and see what issues you’re having. Given the scope of the work you’re describing a permit with the city was pulled and on record which means that an inspector & lead contractor had to review and inspect the work then sign off after it was been completed. Since plumbing systems deal with how water moves within a property most issues are typically seen more immediately. Feel free to give the office a call at 401-273-8800 and we can see what we can do to address whatever issues you’re having that are related to our portion of your remodel.

• C

  Carol Meunier

  5.0

  I contacted G.W.Wagner after calling 5 plumbers who were non-responsive and no-shows. I definitely should have called Wagner first! They called me back right away. Dan arrived at the promised time and efficiently fixed the problem! I will use this company for my plumbing needs. Thank you!

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  Response from the owner

  Carol, thank you for taking the time to recognize Dan a member of the Wagner Team. We will be sure to share your positive review with him since he came out to your property. Please do not hesitate to reach out should you have any future plumbing issues at 401-273-8800.

• d

  denise greene

  5.0

  When you run a local community center, and a toilet malfunctions, you immediately go into “Crisis Management” mode. Or so I thought… One call to Wagner, and before I knew it the plumbers were on site!! Exceptional responsiveness!! If you are running a business, and need to be serviced quickly and professionally I highly recommend this team!

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  Response from the owner

  Denise, we're very proud to service the Community Center and are grateful for all of the work that you do to ensure that children can have bright futures. Please don't hesitate to call us (401-273-8800) with any plumbing needs.

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