Frontier Supply Company
Horn, Fairbanks, AK

Frontier Supply Company Reviews

4.3 stars based on 27 reviews

Featured Comments:

• B

  Brendon Ahlstrom

  1.0

  went for parts for a furnace got several different parts for same burner. I asked if the tiger loop would be beneficial due to the length of my oil line. I think the regular filter was $35 and the tiger loop was $140. Louis said that's all you will need. Get to the job crawl underneath the house and start the repair and there where no braied hose in kit. When i called and ask for the hose they told me they didn't have and laughed at me when i said i wanted to return it. Got ahold of a higher up and he said he could "rig something up" but not to code...... It took the customer going in and complaining to get refunded.

• j

  jeremy tou

  1.0

  Great service cannot overcome horrible exchange policy. The service at frontier heating has always been fantastic, they have great employees, but I will not be a customer there any longer. Their recent change in their exchange policy has left me baffled. I recently purchased a fuel pump for my oil burner, the pump was defective out of the box. I was told I has to buy another pump out of pocket and would not be refunded for the faulty pump until beckett cleared it. I was also told I may not even get my full amount returned to me. All I wanted was to exchange the faulty pump for another unit. Instead I'm out of pocket for two pumps. I prefer to keep my business local if possible and am willing to pay extra for that and for local service. With this new policy in place at frontier I will have to become an online buyer for my heating supplies and equipment.

• L

  L A

  1.0

  Started off great. Wonderful experience turned south quickly. Was told to come back in if parts would not work. Came back in and that was not the story. As I was being helped, as the first client, the representative helped someone else. Horrible.

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