Frantz Plumbing LLC
Chambersburg, Biglerville, PA

Frantz Plumbing LLC Reviews

4.1 stars based on 39 reviews

Featured Comments:

• T

  Thad Stultz

  1.0

  First, allow me to say that what I'm typing is factual. I will keep emotions out of it. I'm only telling you about my own experience, please use your best judgement if you would like to use Frantz Plumbing. First off, the ladies in the office that I spoke to on the phone were extremely nice and helpful. My issues lies with Doug, the fellow who gave me the estimate on the job. First and foremost, there was little to no follow up. If I'm looking for a plumber to complete work, that means I'm looking to give THEM money, so I should not have to chase down anyone from that company for a follow up. The other companies I received estimates from were not this way, but Frantz, or more specifically Doug was. My original meeting for an estimate was delayed a week. Then I received a phone call from Doug asking if we could reschedule again the day before the second scheduled meeting. I asked that it take place, and it did, but only after I told him we cannot reschedule. After that, it took several follow up calls to get a response back. When I finally received the estimate, it did not include a price on the entire job (which was clearly outlined as a request up front by me). It took several more follow ups over the next week to simply get a return call. From there it took another week or so, keep in mind all the while Doug saying they can get this job done, before I finally gave up. Frantz's estimate was the lowest....because it did not include the entire job....I should have known that was a sales gimmick, but I wanted three full estimates, and if Frantz's was the lowest I would have gone with them....but there is no way to tell. Why is there no way to tell? Simply because I gave up and found another plumber, who met me the same day I called, had an estimate to me in two days, and is now going to complete the work. To whomever owns Frantz Plumbing I would offer this advice...don't practice business this way.

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  Response from the owner

  Dear Thad Stultz, We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Please give us a call at (717) 334-3424 at your earliest convenience.

• K

  Karen Hocker

  5.0

  Used Frantz for many years for various plumbing problems. Quality of work has always been outstanding , especially Nathan.

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  Response from the owner

  Hi Karen Hocker, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Frantz Plumbing LLC

• C

  Carla Pavlick

  5.0

  Late one evening this week, my hot water heater sprung a leak . I called Frantz Plumbing's emergency number and the staff on call talked my son through the steps to drain the heater safely. the next day, two plumbers arrived before mid morning. They were efficient, courteous and professional. They had my new water heater installed in a little over an hour. Thank you so much, I highly recommend Frantz Plumbing!

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  Response from the owner

  Hi Carla Pavlick, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

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