Fran Taylor Plumbing & Heating
Dawson, Hatfield, PA

Fran Taylor Plumbing & Heating Reviews

3.9 stars based on 13 reviews

Featured Comments:

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  Bill Ry The Science Guy

  5.0

  The tech was great! He came out and had all the tools and parts to solve the job! He didn’t have to run out to get anything. He was prepared, friendly, and very knowledgeable about the problems I was having. He explained the root case and the solutions. I was super pleased with the experience. It was a Friday afternoon too. I would definitely use this company again.

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  Liz Storione

  5.0

  I typically don't write Google reviews but in this case I feel compelled to share my wonderful experience with this company. I had to use Fran Taylor because of my home warranty and going forward I will use them for all my future plumbing needs whether it's through my warranty or not. - My first phone call was from Sandy in the office who could not have been nicer or more helpful. - When I told Sandy I have an infant she and the scheduler Betty went above and beyond to help me get my problem resolved as quickly as they could. Betty and Sandy are rockstars to this company and give a great first impression. - There was a snowstorm the night before my scheduled service to have my water heater replaced and Sandy let me know immediately that they would have to reschedule and was extremely apologetic. We totally understand out of control things happen and really appreciated the constant communication. The appoint was immediately rescheduled and the plumbers were out the next day. - Rick and his assistant showed up 15 minutes early and were very professional. They removed my old water heater and brought the new one in carefully and installed it in no time. The whole process took about an hour. - Rick explained my new water heater to me and asked if I had any questions. From start to finish my husband and I cannot say enough good things about this company. I know these reviews mean a lot and believe me when I say you will have a good experience with Fran Taylor.

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  Brittney Williams

  5.0

  This is only the 2nd Google review I've ever left. But I know how these reviews can really help/hurt a company, so I felt compelled to leave one. Our main line became clogged on a Tuesday evening. Sewage was backing up into our yard....it was not good. I called our warranty company Wednesday morning at like 9 am and told them all the things that were happening, including the sewage back up. 24 hours pass and no call/email. So then I call them Thursday around noon and they tell me they are still looking for a plumber in their network that can be there the quickest. I call back around 4 pm. They said they found someone (Fran Taylor Plumbing) and emailed me their info but said they couldn't be out there until MONDAY!! Um, no. We have two small boys and we have poop pumping into our yard. I couldn't use the wash machine, I had dishes piling up, we couldn't do our "duty" in the toilet (try dealing with that with a 5 and 7 year old boy....for 6 freaking days....No). On top of that my parents were driving up from VA for my youngest son's birthday party and would be arriving Friday evening. I called Fran Taylor Plumbing and told the woman who answered what was going on. She agreed with me that it should have definitely been put in as an emergency in the first place through my home warranty. And apparently the warranty company hadn't even sent over the work order yet! She also said they couldn't have anyone out until Monday but if I called back in the morning (Friday) she would do the best she can to get someone out. Long story short, they managed to squeeze us in on Friday and fixed the problem. Just wanted to say thanks for dealing with my multitude of phone calls and my begging lol...and for getting someone out to my home even though my warranty company was dragging their feet!

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