Foster Plumbing & Heating
Center, Richmond, VA

Foster Plumbing & Heating Reviews

4.8 stars based on 36 reviews

Featured Comments:

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  oshay francis

  5.0

  We had a late night shower leak and Foster's came highly rated in our Google search. So we called and got FELIX, he did not disappoint. He was professional, precise and reassuring that our "emergency " was a easy fix. He gave us several options for appointments and was very explanatory of the whole process. He knocked out the job quickly and cleaned up after he was done. Only negative was I paid twice as much as I expected. But, it's nice to be on this side of you get what you pay for.🤣.... so, problem solved and on to the one.....

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  Response from the owner

  Thank you for the opportunity to help you. We look forward to helping you with any future plumbing or HVAC needs.

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  Tom Street

  2.0

  Foster has installed and maintained plumbing, heating and air conditioning equipment for us since we moved here. Their attention to detail was first class. Now, not so much. This AC system is the first of two they have installed. The other was a heat pump system. Both are installed in the non-climate controlled area of our attic. The system I am referring to now (Air conditioning only) was installed first and inspected by Foster management (Matt Torrence). I didn't reinspect their work because of their previous work standards. I happened to go into the equipment area in the attic and was surprised to feel cool air. It was immediately noticeable. Called Foster, they came out, told me they repaired the leaks that were in and around where the flexible ducts were attached to the air conditioner out put. I was assured that they had fixed the leaking air, so again I didn't reinspect their work. I have tried to talk to Matt several times on the phone over the years concerning prices, their work etc. It could be days before he responds to my calls. When I know he is there, they will tell me they talked to him concerning my complaint/problem and that he just rushed out to an appointment and was not there now. It has happened too many times to be just coincidence. Seems like our service issues are not very high on their list. We received a very expensive power bill this month, so up I go to inspect the repairs to the flexible duct connections to the air conditioner, sure enough it's still leaking! Called Foster again, they want to charge me to fix what they were supposed to have repaired before. They told me they were out to fix those leaks in March and now in August they don't want to fix it correctly without our paying again. It was supposed to be done right when they installed the air conditioner, then when they were called back for the leaks. I have asked the phone person at Foster to have Matt call me on Monday morning (8/09/21). Chances are I won't get a call, before having to call multiple times next week.

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  Response from the owner

  We apologize that you were unhappy with our services. Matt did call and speak with you Monday, 8/9, to remedy any concerns.

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  Tiffany Marie

  5.0

  My family and I came home from back to back baseball games, in which my husband is head coach of both, to a massive leak coming thru our ceiling in our laundry room. Needless to say, we were all exhausted and panicked to find this. We just moved to the area about 4 months ago and had no idea who to call, on a Saturday none the less! I quickly did a google search and found Foster Plumbing and Heating. Within 30 mins of calling them, someone was here fixing our leak. The tech found where the leak was coming from immediately, fixed it and was in and out! We were so thankful for Fosters! Highly recommend their services.

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  Response from the owner

  We appreciate you trusting us to help! Thank you!

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