Flow-Tech Plumbing & Heating, Inc.
IN-13, Wabash, IN

Flow-Tech Plumbing & Heating, Inc. Reviews

4.4 stars based on 24 reviews

Featured Comments:

• J

  Jon Stark

  1.0

  Spoke to two different people from the office. One saying they can work outside the normal 8-5 and another told me that they can’t have any scheduled work past 5 or on weekends. The only way to guarantee a time for an appointment is for it to be 8am, on a week day. Any other time and you only have a “chance” of getting a technician. So for someone who works 8-5 Monday-Friday, it is nearly impossible to use this business, unless taking several days off work to try and possibly get an appointment. Very unprofessional for a business that needs customers to stay in business. Would not recommend for anyone who has a normal living schedule. Home Comfort Solutions came to my house to look at my furnace on a Saturday night! They are more practical and will work better for anyone that works between 8-5! I would not recommend to call Flow Tech and pay $150 for a diagnosis after already losing money from having to take a day off work. Not worth your time or money. They are not customer oriented for that fact that they cannot work around a customers schedule.

  ---

  Response from the owner

  Hello, we take this feedback seriously as we are always looking for ways we can improve our business and customer service. After searching our system, we found that we have not ever spoken with anyone by your name. Regardless, we want to assure you that we are open from 8am – 4:30pm Mon – Fri for regular business hours. We guarantee a tech to come out when we put it on our schedule with an appointment. In addition to our regular business hours, we also have 24/7 after hours for emergency services. As far as the rates & diagnostics mentioned in this post, those are inaccurate and do not reflect our rates. Please feel free to give us a call if you would like to discuss this further!

• J

  Jep Smith

  1.0

  Requested a quote for furnace replacement and relocation of pipe. Nobody ever reached out to me regarding the furnace, no quote was ever provided. Quote for relocation of pipe averaged out to $300/hr for labor - piping location easily accessible overhead in walkout basement, no cutting required. Not sure I'd really want to see the furnace quote at that rate anyhow, not sure who exactly is out here paying $300/hr for basic plumbing.

  ---

  Response from the owner

  Hello, we take all feedback seriously as we are always looking for ways we can improve, however after looking into our system, we found that we do not have record of ever working with anyone by your name. If you believe this to be a mistake, please give us a call on our office line to discuss this matter further!

• R

  Rick Lehman

  5.0

  We had called around to several different companies, Flow Tech responded quickly and they were able to repair our plumbing issues the same day. This was a great experience and we will use them again from now on.

  ---

  Response from the owner

  Rick, thanks for taking time out of your Tuesday to share your experience with us! We are pleased to hear we were able to respond to your plumbing issue quickly and that you had a great experience with our company. We look forward to being of service to you again in the future. We hope you have a great week! Cheers, Flow-Tech Plumbing & Heating, Inc.

More reviews (2)