Florida Plumbing & Environmental Services
Florida, Tampa, FL

Florida Plumbing & Environmental Services Reviews

3.5 stars based on 29 reviews

Featured Comments:

• M

  Micki Lucas

  1.0

  Horrible communication and customer service! 1. I was given a 4 hour window between 10-2. The technician called at 1:30 to say he would not be able to make it until 3. I ran an errand and he showed up and left by 3. NO phone calls, no text messages. nothing. 2. At 4 I called and asked if he was still coming. I was told he took a picture of our front door at 2:43! Travis the office manager stated he doesn't pay his guys to sit and wait! Even though I was home by 3! 3. I was given their name from my home warranty. They did NOT call me within the 24 hours I was told they would. When I called them to schedule, they stated they had 2 business days to call me! 4. Per my home warranty, they had 24 hours to schedule the appointment, which, guess what? They were unable to do! It was scheduled two days later.

• J

  Jennifer Huffman

  5.0

  I wanted to take a minute and give a HUGE thank you for the exceptional service I received from this company. We had an emergency and at 10:40PM Ray came out. Well, to make a long story short, he didn't leave until almost 2:30AM with the issue still not being fixed. remind you, we could not use anything that pertained to turning the water on. So, when they said they were sending someone out again today, I was so happy to see it was Ray again. Well, after a few more hours, (over 24 w/o any usage of water) FINALLY found the issue .This man is so patient and pleasant to speak to. In my eyes he went above and beyond any serviceman needed to as he was destined to find the cause of the problem. I also have to include his boss Mike, who I know I drove crazy with the phone calls. At the end, we had a nice conversation and also very thankful that everything was fixed. I know this is a little long, but I like to give credit to where it is due. I would definitely recommend this company and use them again if needed. Good job guys!!!

• L

  Linda M. Lawson

  1.0

  Service? What service? We found this company very unreliable. After two different days of waiting (Appointment 9AM and 1PM), no courtesy call to say they were running late; I called American Home Shield and told them to cancel appointment and find another plumber. AHS then calls Florida Plumbing and the gal at Florida plumbing said the tech didn't have my phone number. Phooey! Who sends out a tech on a work order w/o a contact number??? They then said tech was in my area and would call in a few minutes. Crickets...almost two hours later the guy calls said he was about to leave Tampa (I'm two cities away)and he had two other appointments before he could get to me. I told him not to come! Of course he said he had an emergency. I would have believed him but I was told that two days ago as well. Do you suppose they only have one tech or from the looks of the other reviews, this is par for the course. I try to give everyone the benefit of the doubt, but at this point I only have doubts about this company.

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