Richwood, Walton, KY
- +1 859-371-0008
- 110 Richwood Rd Ste B Suite B, Walton, KY 41094
Florence Winnelson Reviews
3.9 stars based on 13 reviews
Visited showroom to pick out toilet. Customer rep was very helpful and knowledgeable. Felt good about our choice over big box stores. My plumber picked up toilet and installed it. My wife and I found two molding defects in the toilet. Caused us to think we were sold second quality American Standard toilet. Took pictures and sent them to customer rep. No response.
I walked in to possibly purchase a whole home water softener system, since I had heard great things about their company. When I walked in, there was one person working the floor assisting another customer. I waited patiently for approximately 35 minutes with my three children and never was acknowledged one time, with only myself and the lady receiving assistance in the showroom. Disappointed with the lack of customer service and respect, I left and took my business elsewhere. I have never received such poor customer service. I unfortunately left with a negative first impression.
This was a great experience! We are looking to remodel our kitchen so we made an appointment with Rae. She did an excellent job answering all our questions and listening to our must have items and features. We are very excited for this adventure! Thank you again Rae!
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