Ferguson Plumbing Supply
Moowaa, Honolulu, HI

Ferguson Plumbing Supply Reviews

4.4 stars based on 53 reviews

Featured Comments:

• M

  Michael Graham

  2.0

  Two stars - because maybe the guy is "special" or is a brand new employee or was just having a bad day... The gentleman who "helped" me at the counter sales desk was rude, incompetent, and didn't even know another employee who worked near him. Surprisingly, he didn't know a common plumbing part either. He said they don't sell it after saying he didn't know what it was. I asked him if they sold a "universal" replacement part taking the place of an original part. He said they didn't... yet we purchased a universal piece for it two days previous from the same counter sales desk, although from a different employee who I went to see today. Bottom Line: Today two stars because one employee was ridiculously out of place helping customers... He should be in a warehouse yelling at boxes and complaining to the teachers. However Ferguson over the years gets five of five stars.

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  Response from the owner

  Thank you for taking the time to share your experience, Michael. Providing excellent customer service is our priority and it’s clear in this instance we missed the mark. Please reach out to our counter manager, Gordon Titcomb, at [email protected] with your contact information and further details so we can ensure this doesn’t happen again.

• S

  Sarah Turner

  1.0

  We had a blocked bathroom sink and received a quote for >$1000 with the recommendations being for all 3 drains to be fixed - shower, bathroom and sink. I just had another plumber swing by who fixed the bathroom sink in under 10 minutes costing $50 for the job! Make sure to get multiple quotes before you go ahead with the job that needs fixing because this was a complete scam - outrageous.

• V

  Vincent Quiocho

  1.0

  Definitely took a long time to get to the gallery. To see it is closed, and I had to make my way to this location. Only to be turned away after roughly 10 seconds of help. Plumbers and home supply stores recommended this location. They didn't try very hard to help me out, only telling what I had to bring like a picture of the cartidge (which I said isn't easy, since I am a renter and the unit is rather old.) It was a very "put their foot down" answer, with a "I can't help you" attitude, like I was serving them or visiting the DMV. Much appreciated during such a rough year, and hard times. Mahalo for your help and informatiob, Ferguson.

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