Ferguson Plumbing Supply
Service, San Jose, CA

Ferguson Plumbing Supply Reviews

4.7 stars based on 62 reviews

Featured Comments:

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  Luke X

  5.0

  My experience here is limited to searching a very specific shower tub spout. Juan helped me find the exact spout based on the design and his experience. Mind you I went to two Home Depot’s and another plumbing hardware store. All the other stores did not know what brand or how to replace the broken spout I brought to the store. Looking back, in my opinion, the associates could have easily measured the hole size and threading on the back of the spout diverter to determine brand and replacement set. Luckily at this store Juan knew exactly which brand, design, and color match for the spout diverter I needed to replace. He made me very confident by bringing out a similar delta spout to show the adapter fit my spout. Juan is very detail oriented and patient in helping me purchase the correct product. Also he gave me plenty of options and not simply suggesting the most expensive replacement. This I appreciate. I will say there were a few snafus where their system somehow erased my address unit number and thus took UPS a few days extra to deliver the product. Also delta spouts I’ve discovered generally have design flaws. But my experience at this plumbing hardware store really has been great, especially considering how other stores have failed me in finding the right product. Overall great experience and 5-star rating for this store!

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  Response from the owner

  Hi Luke, thanks for giving Juan a shout out. We love hearing about outstanding associates. It's always our goal to provide excellent service to each of our customers and provide the best solutions for them. Thanks for giving Juan and us 5 stars, and we look forward to seeing you again.

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  Marcus S

  5.0

  Forget about going to Home Depot or Lowe's for your plumbing needs, go to Ferguson! My mom's water heater broke and I wasted hours going to different Lowes and Home Depot to get help and none of them can help me. Either they sold me the wrong part or just flat out don't know anything. I finally found Ferguson and they immediately know what I need, and they didn't try to sell me anything. That's right! Turns out my water heater is still under warranty and they gave me the phone number to the manufacturer to file a case. I called the manufacturer, got a warranty replacement PO number, went back inside Ferguson and pick up the 400 dollar part and paid only 25 bucks in fees. Great service and knowledgeable staff! A++!

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  Response from the owner

  Thank you for the awesome review of our great service and knowledgeable staff, Marcus. We love to hear that we were able to assist with all of your water heater needs and that you were able to take advantage of your warranty to help with the repair. We will be happy to assist you again in the future.

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  Jeff Barrera

  5.0

  Angelina, rocks. Placed the first order and it was a smooth and easy process. She helped me go through all the customers needs and I'm waiting on shipping.she is also responsive and responded quickly to emails and changes. Placing my second order now.

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  Response from the owner

  Thank you for leaving us a glowing review, Jeff. We pride ourselves in associates like, Angelina, who provide responsive, friendly, and helpful service to make your ordering and shipping process as smooth and easy as possible. We appreciate your business and look forward to assisting you again in the future.

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