Ferguson Bath, Kitchen & Lighting Gallery
Washington, Alexandria, VA

Ferguson Bath, Kitchen & Lighting Gallery Reviews

4.4 stars based on 88 reviews

Featured Comments:

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  Shawna Gann

  3.0

  Not a bad showroom, but I wished that the tags were marked with the brands/manufacturers. While there were lots of chandeliers, we were on the hunt for single sconces for our home bar and only found lights for bathroom vanities and a handful of outdoor sconces. Prices didn’t seem astronomical, so that’s good, but we didn’t find what we were looking for, unfortunately. If you use Google maps to arrive, make sure you drive around to the front, especially if you’re coming off of I-395. Google led us to the back of the building.

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  Response from the owner

  Shawna, thank you for sharing your feedback, we will take this back to the team to ensure we are providing all customers with a 5-star experience from start to finish. We hope to see you again in the future.

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  Carrie Tucker

  5.0

  Bernie Koehle is a super sleuth. He took the time and energy necessary to track down a solution to my minor (but major to me) plumbing need. Excellent customer service from the time I stepped into the door and spoke to the lovely woman at the front desk to the time Bernie found a solution and ordered the part that I needed. I highly recommend and will be back for any future plumbing or remodeling needs that I may have. Thank you.

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  Response from the owner

  Carrie, thank you for the 5-star review and recommendation. We are happy to hear that Bernie provided you with excellent service in finding a solution to your plumbing needs. See you next time.

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  Marybeth Evans

  1.0

  I am extremely disappointed with Ferguson. Your scheduling is horrendous. I’m an Interior Designer and I’ve tried to make an appointment several times to bring a client in. I have purchased a lot from Ferguson. No one calls me back and the scheduler has not been available the FOUR times I’ve called.. Customer service is not acceptable. I need an appointment and have been unable to schedule . Extremely disappointed and frustrated. Your product is excellent but I cannot sell it if it’s impossible to make an appointment .

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  Response from the owner

  Thank you, Marybeth, for taking the time to share your review and feedback with us. We look to provide the best experience to all of our customers, and we clearly missed the mark during your appointment scheduling experience. I would like the opportunity to speak with you directly so we can make this right and get your appointment finalized. Please contact me, Danielle Stockton, Branch Manager - [email protected]

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