Ferguson Bath, Kitchen & Lighting Gallery
Line, Jackson, MS

Ferguson Bath, Kitchen & Lighting Gallery Reviews

4.1 stars based on 21 reviews

Featured Comments:

• W

  Willie Wise

  5.0

  Came here here to pick up a few parts to finish up the job I was working on.

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  Response from the owner

  Hello, Willie, that’s what we like to hear! At Ferguson, we believe every job should have the right part, and we’re glad to hear you found the part you needed from our comprehensive inventory. Also, it’s great to hear that our knowledgeable associates provided you with pleasant and informative assistance both over the phone and in-store. Thank you for your business and for taking the time to leave a positive review.

• j

  jack wright

  1.0

  Very, very poor experience with Ferguson. It took two months to get my order received correctly. This was after multiple emails and multiple phone calls, many of which were not returned. Many order errors and then broken product being received and reported, only not to be reordered and committed. I even went to the trouble of emailing Alice the manager and never even heard back. I would NOT recommend doing business with Ferguson Bath and Lighting.

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  Response from the owner

  Jack, thank you for sharing your experience. It is our hopes that every customer would have a positive experience and I sincerely apologize that your experience was anything less than excellent, as we aim to provide stellar service to each and every customer in our showroom. I'd really like the opportunity to discuss your visit and rectify it, as I've discovered one of our associates may not have given you my correct email address. Please reach out to me at your earliest convenience at [email protected] - Alice Querin, Showroom Manager

• a

  amanda smith

  1.0

  Did not want to even put a star but you cannot leave a review without one. Customer service over the phone is horrible. The women who answer the phone are very rude and hang up on you. Not very pleasant over the phone leads me to believe they would not be very nice in the store. I would not recommend this place to anyone. I just wanted some information and they acted like I was bothering them. I will be going somewhere else for my renovation needs.

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  Response from the owner

  Amanda, thank you for sharing your recent experience. We look to provide a positive experience for all customers, to include being assisted with any inquires when calling into the Showroom. I understand your frustration as this is not the experience we want for our customers. I would like the opportunity to investigate your experience further, please reach out to me, Alice Querin, Branch Manager – Jackson Showroom at [email protected] directly.

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