Fayette Heating & Air - Lexington KY
Nandino, Lexington, KY

Fayette Heating & Air - Lexington KY Reviews

4.8 stars based on 1450 reviews

Featured Comments:

• A

  Alexa Noble

  1.0

  I never write reviews, but I felt like this information should be shared. A month or so ago they came out to clean out our duct work. My husband asked when they were there if they wanted him to help move our bed since the duct was under the bed. They said no, they could get it done. A week ago, we discovered that our bed was broken when the left side of our bed collapsed at the headboard railing. This is a SOLID WOOD mahogany bed!! You can see scar marks where they tried to jam it back together. We didn't notice it right away but, there is no doubt that this was something they had done and tried to cover up. We sent pictures and called. We got a phone call today saying that it had been too long, and that the men said that WE had moved the bed for them!! This is an outright LIE!! We are now out over $2000 to replace our bed. Highly disappointed in the customer service regarding this issue.

  ---

  Response from the owner

  Hello Alexa, We are sorry that you are disappointed but appreciate your feedback. We are committed to our customer’s satisfaction and we’d like to take a closer look at this for you. A member of our team should be reaching out shortly or please call Alex at 859.977.8998 to discuss your issue. Thank you.

• K

  Kevin Cantrell

  1.0

  Fayette Heating & Air are crooks for anyone interested in hvac needs. DO NOT USE their “services. They are like those mechanic shops you’ve seen reports of that bring you in for an oil change before you know it you are out thousands for things your car didn’t need. Joined their maintenance program where they “check” your system. Mine was running great but they said I needed an air scrubber and a couple other items because it wasn’t running at full capacity. $1700 later I did it reluctantly (wish I hadn’t now). Week later my upstairs unit just stops. Have them come check and originally the tech said it was probably some thing the tech who installed it did. He had to come back the next day because he didn’t have the parts. All the sudden he comes back with a spotter employee and says they need to charge me $500 dollars fo fix because there is no evidence they caused this 🤯. So I will have another company come out and fix the issue you caused, cancel the program that caused my air conditioner to go out, and make sure this area knows what crooks your company is.

  ---

  Response from the owner

  Hello Kevin, Allow us to take a closer look at this for you. Please contact Alex at [email protected] with your information so we're able to best assist you. Thank you.

• J

  John Brooks

  1.0

  I've been a comfy club member since 2017 and was highly impressed with the tech that came out twice a year to start. Two years ago I started asking myself the question do I need everything they are recommending? The reason I asked this is the price of maintenance and cost of what they were recommending was increasing. The other thing that bothered me was they gave large discounts if you elected to fix it that day. I've been around long enough to know nothing is free and I'm happy to pay, but when they say it costs $3,000 but if you do it today it will only be $2,000 something isn't right. I choose to delay everything. A customer service rep Sarah reaches out to ask how it went. I told her the truth. She told me I didn't have to have anything done, and that the techs make money on the the services they sell, I was flabbergasted. I told her I want to know what I need to have done and paying techs on the more they sell the more they make is a terrible system. How do I know if my HVAC needs the $3,000 of services or they tech just wants to make some extra money? I won't be using them again.

  ---

  Response from the owner

  Hello John, We are sorry that you are disappointed but appreciate your feedback. We are committed to our customer’s satisfaction and we’d like to take a closer look at this for you. A member of our team should be reaching out shortly or please call us at (859) 233-0424 to discuss your issue. Thank you.

More reviews (2)