Fayette Heating & Air Lexington KY
Broadway, Lexington, KY

Fayette Heating & Air Lexington KY Reviews

4.7 stars based on 268 reviews

Featured Comments:

• M

  Mark Hester

  5.0

  We had a leak in the expansion tank of our water heater, 3/30/2022. Justin Egan was our service professional from H2O Maestro, and I would give more than five stars if I could. He was on time for the appointment and very professional throughout the entire repair. He answered my questions knowledgeably, provided solution options without any pressure, and was patient while I made a decision. There were a few snags along the way with the repair, which were by no means any fault of his. He again was very courteous and explained the situation and possible solutions. I can't begin to say enough about how gracious, professional, and accommodating Justin was throughout the day. He provided excellent service and repairs/replacement were made efficiently. Justin seems to be of outstanding character and represents the company well. Thank you! we had a

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  Response from the owner

  Thank you for your review, we appreciate your feedback! If there is anything else we can help you with, please let us know. Have a great day!

• K

  Kevin Cantrell

  1.0

  First time after owning my house for 6 years I joined their special program where they come our and “check” my system. All the sudden I need a $1k air scrubber and $700 worth of other items even through everything worked fine. Then a week later after installing that my upstairs air conditioner stops. Call them to see they determine it’s nothing they did it just stopped and I’m being charged another $500??? No, I’ll have someone reputable maintain my a/c after it was YOU that caused it go bad in the first place. This company is a fraud and crooks. They sent their poor employee out who told me the truth the day before it was probably something from what the original tech did to come lie with another spotter employee to keep his job. Don’t blame him he doesn’t want to lose his job. Sad the companies morals are so crooked they would do that to a good man.

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  Response from the owner

  Hi Kevin, We are sorry that you are disappointed but appreciate your feedback. We are committed to our customer’s satisfaction and we’d like to take a closer look at this for you. A member of our team should be reaching out shortly.

• L

  Leah Tolson

  5.0

  This company has been wonderful from start to finish! They have been honest and patient through the whole process, with what started as a repair to replacing the whole system due to previous shoddy work done by another company. Everyone associated with this company has been a pleasure to do business with. I can’t say enough good things about them, customer service is second to none and would we would recommend them to anyone.

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  Response from the owner

  Thank you for your review, we appreciate your feedback! If there is anything else we can help you with, please let us know. Have a great day!

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