F J Murphy & Son Inc.
Factory, Springfield, IL

F J Murphy & Son Inc. Reviews

4.1 stars based on 16 reviews

Featured Comments:

• M

  Mongosmom1 “Mongosmom1”

  5.0

  All the snow and the cold and my furnace went kaput, 1 call 30 minutes they were here, less than an hour and it was working well and back to getting warm. They were pleasant and stayed to make sure it stayed running and working properly. Highly recommend.

• A

  Anne McClane

  5.0

  We had tried to DIY fix the leak in our bathtub but had lots of problems with the cartridge not budging and coming out in pieces. It soon became such a problem that we had to shut off water to the entire house. I run a daycare and not having water is a big problem. I called at 9:15 am and explained the situation. She informed me she could have someone to my house sometime between noon and 2. I explained that we had to let the water company know by 1:30pm if we wanted the water turned back on today so earlier in that window would be great. What a pleasant surprise when at 9:54 am the technician showed up! He got the cartridge out and informed us it was under warranty with the company (awesome news!). I was waiting for a large bill at the end, but it only ended up being $127! They have outstanding customer service and were very well priced. I will definitely be using them again in the future!

• L

  Larry Townsend

  1.0

  Very unprofessional and late for every appointment to fix my air conditioning unit. Currently waiting for tech that’s over an hour late for a morning appointment. The team came out a month ago and let me know the AC may still be broken after they were supposed to fix it 😒. They then have been late and having me wait on parts once I called them back to fix what they told me would break.

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  Response from the owner

  Mr. Townsend, we have received your feedback however we are unable to locate your name in our client and customer database. Accordingly we suspect it's possible we're being confused with another company. We take customer feedback very seriously so if you could contact our owner directly at [email protected] we'd like to resolve this issue as a matter of urgency. Many thanks.

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