Enterprise Plumbing, Inc.
North, Elburn, IL

Enterprise Plumbing, Inc. Reviews

4.8 stars based on 35 reviews

Featured Comments:

• L

  Linda Croft

  5.0

  I had a clogged sink in kitchen off and on for few years due to builder’s under sized pipes and not enough pitch. Enterprise sent their highly trained skilled employee Brad to install new 3 inch pipe and pitch it correctly. Also Brad installed a new ejector pump and sump pump. Brad found defects with old ejector pump how poorly builder installed the pump. Brad being pro preventive he fixed the issues. Brad was the best service repair person I have ever had representing a company. He was so respectful, knowledgeable, and cleaned up everything as he went along with each project. Don Stout the owner has a gem of an employee. I am so grateful to Enterprise Plumbing for giving me peace of mind so I never have a back up of water or sewage. Highly recommend this company. Thank you Don Stout for your excellent quality and service. Much appreciated, Linda from Winfield, IL.

• J

  Jane Johnson

  2.0

  Overall Don seems to be a nice man. His office staff was the worst Never answered or returned calls. When she did she would say "let me check, and i'll call you back" never called back. She would say she left a voicemail on my other phone but the other phone didnt have voicemail! Was going to charge me $350 to replace a flapper on a toilet after 3 weeks of going back and forth. I finally called the company back, cancelled the flapper replacement, and asked to have don call me back. Never heard from him. If you need prompt service with customer service skip this one!

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  Response from the owner

  Hello Jane, I'm sorry you feel that we have not taken very good care of your needs. However I did speak to the office manager about your situation. There were calls placed to you about the American Standard flapper that we needed to order. The office manager also spoke to your son when she tried calling you and she did leave you a message to call regarding setting up an appointment for us to come back to install the parts that we needed to order for your toilet. Unfortunately we do not stock American Standard parts. With everything going on in this world today with manufactures, things have been on backorder nationwide. Don has not called you back due to being on medical leave. He is expected to return back to work at the end of September and will call you when he returns so he can speak to you about your situation.

• D

  David Hernandez

  5.0

  Ben came out and pulled out our water heater during our remodeling project and reinstalled it for us the same day.. Ben was a top notch plumber. Very professional, knowledgeable and cleaned up after himself. We were very pleased and will be calling Enterprise Plumbing again for any future needs.

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  Response from the owner

  Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It was wonderful working with you and will be here anytime you need us. Thanks for your kind words and we look forward to seeing you again. Don Stout - Owner

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