Emory Plumbing
Hotel, San Diego, CA

Emory Plumbing Reviews

4.5 stars based on 63 reviews

Featured Comments:

• C

  Christy Hagedorn

  5.0

  Emory Plumbing was the only company in San Diego who was able to find and repair a garbage disposal issue within a reasonable time. Their responsiveness and great customer service keep us coming back to them for any residential issues we have.

• R

  Ryan Handyduncanson

  5.0

  I had a really good experience with this company. I was trying to save money on getting a new toilet installed. They were the best price I found after calling 4 other companies. But wait there's more. With a good price also came good service! Which is kinda hard to find. The service technician didn't drag out the appointment, he was very informative, and left my bathroom better than he found it. I definitely will be using them again!!!!!!!

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  Response from the owner

  Hello Ryan, Thank you for putting your trust in us, and giving us a try! We appreciate your honest feedback, and look forward to continue serving you in the future. Thank you, Emory Plumbing

• J

  Justin Magcalas

  3.0

  I’m in the process of purchasing a home and requested Emory’s Plumbing & Camera inspection in order to get a better idea of the state of the plumbing of the home I’m buying. However, I was not present at either inspection because I was on the East Coast for work. Emory Plumbing did what was expected of them; hence, me giving Emory three stars. They conducted an inspection and provided results. However, the manner in which this was conducted and the quality of the report left more to be desired. The visual inspection was completed without any issues. But when it came to the camera inspection, the technician could not complete it because there was no clean out. So, the technician had to come back another day to complete it. Therefore taking more time out of our day. I wonder if this could have been avoided if there were more detailed questions asked of me when I made the appointment and issues like this were anticipated by technicians. Additionally, Emory gives their clients time windows (standard, of course), but having to make another appointment for a house I don’t own was an inconvenience to many more people than just my real estate agent. Considering that I could not be present for these appointment, it would have been helpful to get a quick phone call from the technician to give me a summary of the state of the plumbing. I did not need a full list but a courtesy call would have been helpful to assuage my concerns about the plumbing of the home I am about to buy. Instead, I had to call multiple times and when told that I would receive a call back, I heard nothing from Emory. When I did speak to someone, it was not even a technician. However, she did have a good grasp of the issues but could not speak to the specific detail of the home’s plumbing. Her customer service the best out of the all the people I dealt with, but it did not come without a bit of prompting on my end. I received the report 48 hours after the inspection. The report consisted of 1 page just stating the issue and a repair cost estimate. There were no pictures, no detail about the proposed repair for items that were more technical in nature, no explanation of the repair cost estimate nor did they include labor in their estimate. In sum, a substandard product. I would like to give Emory Plumbing the benefit of the doubt. Perhaps had I been present for the inspections, I would have had a better experience. But when I explained my situation, they did little to address my needs. It does not take much effort to return calls nor to provide a bit more detail in a report. I would recommend that Emory review their inspections reports to provide more detail and be more transparent in their repair estimates and to include an estimate on labor costs. Additionally, I would recommend that Emory improve their customer service procedures to include a follow up with their clients.

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