Eastern Plumbing
43, Greenville, NC

Eastern Plumbing Reviews

4.2 stars based on 52 reviews

Featured Comments:

• R

  Revelry Rider

  1.0

  BUYER BEWARE When asking for a quote to make repairs at the home, my cousin was provided with a paragraph of work to be completed with a total due prior to plumbers being sent. It stated pipe to be replaced, shut offs added and spigots replaced. No where did it mention how many labor hours, how many feet of plumbing, how many employees working at the house, etc. A breakdown of the almost $4000 quote was requested and denied. Eastern Plumbing was unable and unwilling to provide how they arrived at the number. To pay that kind of money for repairs only guaranteed for a year, seems unrealistic and unreasonable. BUYER BEWARE of Eastern Plumbing. Yes, there is a mark up to these things, it's part of doing business, but sadly it would seem this estimate/quote was completely out of line. Work has been completed and not charged anywhere near what Eastern Plumbing wanted to charge. Their request for a refund of my estimate fee was also denied and a complaint was filed with the BBB. Albeit a lengthy process, it is now on file with them.

• C

  Chad Adams

  1.0

  BEWARE OF EASTERN PLUMBING!!!!!!!!My mother was extremely satisfied with Jeff and his professionalism for years but the owner and receptionist were horrible. My mother told me the receptionist had been very nasty with her one time a few years back with an emergency issue but Jeff was so nice she decided to let it go and keep using them. And we have used them on multiple occasions since then. After years of being loyal customers giving many many referrals (several family members and close friends)and thousands of dollars spent the owner showed his true colors. I’m a recently retired from the US Army out of Ft Bragg’s Special Warfare Center and School with 20 years of service and multiple combat deployments. Just to give some perspective and background. I attempted to address the issue with the owner after I had an issue with the receptionist myself while scheduling an estimate for my aunt’s bathroom remodel and repair. The receptionist was extremely rude during initial contact but I went through with scheduling. When no one showed up and I called she gave all these excuses about wrong phone numbers etc. I knew her background from not only my mother but other customers and employees. So I went over the phone number several times during the initial contact and had her repeat it to me. After several hours of wasted time because of the no-show the owner came for the estimate. Once I went over the issues with the receptionist he placed all the blame on me rather than accept the fact he has some serious issues with his employee. I will not go into the disrespect I encountered regarding my military service as I provided background to the owner in an attempt to assist in fixing the issues with his incompetence as well as his receptionist. But what I will do is start WARNING as many military veterans and elderly potential customers in the Greenville and New Bern areas about my family’s disgusting customer service experience. DO NOT USE EASTERN PLUMBING!!!!!!!!!!

• A

  Annette Marrow

  5.0

  I am so pleased with the work done. All the guys were very professional and did a great job. I was told about a service agreement and signed up immediately. What a fantastic deal. Thank you, Eastern Plumbing, for taking such good care of me!

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  Response from the owner

  Annette, thank for the kind review! We are so happy to hear about your positive experience with our team and we look forward to working with you in the future!

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