E L Smith Plumbing
West, San Antonio, TX

E L Smith Plumbing Reviews

4.1 stars based on 20 reviews

Featured Comments:

• N

  Nathan Ortiz

  1.0

  Never doing business with this company. They get a 1 Star because the work got done. We had just moved into our new office down the road, and we figured we would support our small business neighbors. We needed some work done for our Cert. of Occupancy - water heater & P-trap under sink. Over the phone they quote me $170 an hour, plus parts and the water heater permit, but they would need to come out first to give us a better estimate. They come out and do the evaluation. I ask “170$ an hour, plus permit, plus parts, right?” He says “yes, I’ll send you the estimate when I get to the office via email.” I receive the estimate and I confirm that the estimate includes all the work needed to be done, and I get a “yes.” We agree for them to come out. There was some miscommunication in the morning with the plumber, but he came back and got the job... minus the air circulation issue in the water heater room, we decided to do that ourselves. We get the bill and it was for the FULL amount on the estimate! Even though we opted to do some of the work ourselves....So my business partner calls and questions the secretary and asks for an itemized list. They make “an adjustment” but now we have some new fees that were never mentioned before! Admin fee and overhead and project??? What in the world? We run a small business too and this is factored into our hourly rate...we don’t surprise our clients with hidden fees! If you do business with these people maybe ask for an itemized estimate to make sure they aren’t sneaking in any hidden fees.

• I

  Ignacio Enriquez

  5.0

  Plumbing aint my strong, so they were really patient with me and helpfull. Highly recommend

• A

  Andy Truong

  1.0

  Do not use these guys they will rip you off. Asked to investigate a leak and re-seat a toilet. They found the leak was from the water heater. The bill was $1,215. And no, that didn’t include fixing the leak. The quote to replace that 10 gallon electric water heater would be an additional $2,300

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