E & L Diamond Electric Cooling & Heating Co
Main, Galax, VA

E & L Diamond Electric Cooling & Heating Co Reviews

4.1 stars based on 40 reviews

Featured Comments:

• R

  Rick Gureckis

  1.0

  Called E & L to replace a sewer pump and they came out and the electrician putzed around and concluded that there was no electric to the sewer pump "bad wiring" and stated his volt meter showed no power. This turned out not be true as I called another company and they came in and I did indeed have power and the electrician said that the other election must have had a bad volt meter (he had a cheap Lowe's one like I own). I called the company three times stating that I wasn't going to pay a bill for what boiled down to incompetency. Spoke to the owner and then the financial person Becky who was extremely patronizing to me as a customer. Originally I was told charge would be removed, but i continue to receive past due bills. Called this morning and was treated rudely by Becky who was patronizing toward me (as a customer)!? and didn't understand what I was saying. She said she never got the copy of the bill (lie) from the other electrican company as proof that I did indeed have power thus making the bill E & L sent ludicrious. These people are incompetent , rude and patronizing. They do not communicate with each other properly.

• C

  Connie Rosenbaum

  5.0

  Friendly staff, knowledgeable and service in a timely manner.

• R

  Renee S

  1.0

  They were sent out by my home warranty company. They drug their feet severely when it came to getting the information over to the warranty company for repairs to be made. When they finally would get the information there the company would authorize for the work. The technician would eventually come back out then state that didn’t happen to be the problem after all. We would have to go through the waiting period again of waiting on them to get the information over to the warranty company. On the last trip out the technician stated that he couldn’t do anything else for me and I would need to let the company know it need to be replaced. I advised him that his office would need to send that information to the company, not me, so that the company would be able to authorize for the replacement. Now, lo and behold, not only has the information not been sent, they won’t answer my calls they also won’t answer calls or return calls from the warranty company. This is very poor service on their part. Based on the way that I have been done, especially by their technician, I wouldn’t recommend them for anything. Not to mention that their technician ended up with muddy shoes and instead of cleaning his shoes off, walked right across my white rug. 😡

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