Duvall Pool and Leak Detection
MS-305, Olive Branch, MS

Duvall Pool and Leak Detection Reviews

4.8 stars based on 47 reviews

Featured Comments:

• M

  Michael Valenza

  1.0

  Called them about leak detection services for a rental unit I own on a Monday. Unit had a leak and can't find the source. Water had to be shut off to prevent flooding and further damage. Unit is occupied by a single 78 year old lady who has lived there 45 years and is understandably upset about the leak which has already damaged her home. That is not pertinent, but background info and this company was told this was the situation and that it was an emergency. They quoted price and availability as that Wednesday, no one was working Tuesday so this was the best that could be done. I accepted and made the appointment. Come 5:13 PM on Tuesday the day prior they called me and told me that they overbooked because they were running behind on other jobs and it would be almost 2 weeks before they could come out again. Had they just told me on Monday they were overbooked and couldn't take the job I would have tried to find alternative solutions for this emergency need. Additionally 1 day late equalling a 2 week pushout is beyond my understanding. A 1 or 2 day delay, I could understand at the least. Instead they waited until after hours day before to tell me. Now I've lost at least 2 days in tring to fix the issue for the tenant. If you're looking for a dependable company that does what they say and puts service first, based on my experience explained here, go look elsewhere. Updating this post. The above still happened. Few hours after this was posted I got a call saying they could come out next day. The explanation being the lady who I spoke to gave me bad info as the pool leak detection side was booked out 2 weeks, but not the house detection side. Based on my conversation I'm not sure how accurate that is, I leave it to the reader to decide. Anyway they came next day promptly, couldn't find a leak. Didn't realize a secondary shutoff valve was turned off by the tenant, had no water pressure, I didn't know it was there either. Once we figured that out turned it on again and pressure and leak was back. Called Duvall and they agreed to come back next day and retest. They did promptly and found the leak. My wife said they showed her where it was, but didn't mark it. That would have been good to do so my plumber can find it later. It was in the wall behind a tiled shower. Preferably would like to minimize the amount of holes they have to cut to get to it. Third update, looked where we were told it was for sure leaking. No leak. Dry and no telltail signs of past moisture. 🤷 All facts. Decide for yourself.

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  Response from the owner

  Please call the office 901-590-6799 . Cliff would like to come early tomorrow morning.

• B

  Brian Siler

  5.0

  Excellent customer service. Kathy took the time to explain the process in detail. Josh worked hard all day in the rain on fixing a serious liner problem. This was a much better experience than any other pool company I have ever used... The Duvall company showed up when they said they would, were up front with the price, and communicated every step of the way. The pool looks great now, and I will definitely call them again!

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  Response from the owner

  Thank you Mr. Siler, it was a great pleasure to work for you. Our integrity is our signature to our company. We aim to be as transparent in our work and our communication with you as a customer. Thank you again for the kind words . I have let Josh know how pleased you were with his work yesterday.

• A

  AnnaLeigh Wilson

  5.0

  Both Cliff and his partner were very professional and kind, and they were able to pinpoint exactly where an underground leak was occurring at the base of my garage. They worked in a timely manner and even went above and beyond in attempting to locate where my underground pipe ran close to the building. I would highly recommend this company to anyone.

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