Dutcher Trenching Inc.
Kentucky, Crawfordsville, IN

Dutcher Trenching Inc. Reviews

4.8 stars based on 29 reviews

Featured Comments:

• T

  T Slavens

  5.0

  Great business and employees. Definetly fair priced. Their knowledge saved us from thousands in repairs / replacement. Customer Service and Work was very professional and nice. 10 out of 10 would recommend.

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  Response from the owner

  Thank you so very much for your kind words and compliments. We were very honored to help you! Our customers our like our family and we always want to provide the very best service while giving exceptional customer service. We're so happy that you are pleased and satisfied with our service. We look forward to serving you in the future! Blessings, Josh and Brittany McCloud

• S

  Steven Carter

  1.0

  Definately not christian.very defensive everytime you contact them.dont tell you anything.expect you to be ready for them to show up unexpectedly.dont listen to your concerns.in it for the money which they want up front.worst people ive dealt with which is why i fired them and went with better company.

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  Response from the owner

  Steven, we are so sincerely sorry you feel this way. We actually fired ourselves from your job because of your impatience with us completing the installation due to the weather...raining for 3+ weeks and we absolutely cannot install a septic system when it's too wet. The Indiana State Board of Health and all local county health departments will not allow installation if the soil is too wet, which every midwestern county was at that time. We even talked to your county inspector and he said no one had been installing systems in that area due to the amount of rain received. Anyone who knows us and our company knows we state all information up front. We are honest and hard working and treat our customers like family, however I've never been treated with such hate, disrespect and been cussed at even though I never treated you that way. When you called me and our company liars and lazy that is the only time I got defensive...that is only human nature to defend and explain yourself. There are always two sides to a story and you left out the part where we refunded your down payment and gave you $3000+ worth of materials to you without charging you for that work already completed. We are not a bank that can float the extra expense of new systems for the hundreds of systems we install every year. It is customary for a small company to require a down payment in order to buy materials and supplies up front(especially with the inflation 8n material costs right now!)... this is extra insurance for our company in case people decide not to make payments...which we have been burnt on so many times due to our kind and trusting nature. We have a vested interest to be able to pay our vendors for the materials in a timely manner to keep our good credit. We have never had one complaint about requiring a down payment, in fact most people offer it before we even mention it. There was clearly a misunderstanding and for that we are truly sorry. We could have installed your system the week that you called and cussed me out or the beginning of the following week. So, please...if you are going to leave a review tell the WHOLE TRUTH and story of what actually happened. We are so happy you found a new company to help finish the installation that we started for you Sir. We wish you only the very best and wish you and your family a happy, healthy and blessed New Year! Blessings, Brittany

• C

  Central Indiana Plumbing and Well Service

  5.0

  I had Dutcher Trenching Inc. out after I had called the same day!. They were extremely kind from the phone call, to the guys showing up on time and the service was impecable with cheerful attitudes! I am a Plumbing Contractor and I will be recommending Dutcher to all of my customers that call about a clogged septic. FANTASTIC COMPANY! KEEP UP THE GREAT WORK!

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  Response from the owner

  Thank you so very much!

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