DRF Water Heating Solutions
Bode, Plainfield, IL

DRF Water Heating Solutions Reviews

4.7 stars based on 635 reviews

Featured Comments:

• R

  R Moll

  5.0

  Our hot water heater went out early morning on a Saturday. We called several companies trying to get a replacement. ABC kept us hanging for over 24 hours and then called and said they could not assist us. We called Four Seasons and they still haven’t responded. We contacted Home Depot and they contacted DRF, who responded almost immediately and sent someone out within a couple of hours, on a Sunday afternoon. Unfortunately, the size needed is no longer available, but DRF provided us with all of the options for replacement which allowed us to make an informed decision and the ability to work within our budget. We chose to have them reconfigure the venting, to accommodate the slightly taller model, so that we could still have a 40 gallon hot water heater. The company arrived the next morning and started working immediately. We could not be more pleased with the professionalism and response time. We will use DRF for any future needs. Don’t bother with all of those other companies, call DRF for your heating and plumbing issues. You won’t be disappointed and the work will be completed professionally and timely. Thank you DRF!

• b

  brandon sloan

  1.0

  This was the worst experience ever I would not recommend this place. Home Depot contracted this company to install a water heater that I purchased. DRF came Friday with a heater that didn’t fit even though they had all the correct info AND photos of my space, so I had to schedule another appointment and wait another day with no hot water until Saturday. On Saturday, the plumber/driver pretended there was no parking available in an attempt to avoid doing the job and tried to reschedule me AGAIN for Monday when they could send someone with a small van. There was PLENTY of parking as you can see in the photos I attached. I spent over 30 mins on calls with dispatch, customer service, and arguing with the driver in the cold to simply park the truck. I even had to walk 2 blocks to where the truck was parked and hiding until we finally convinced him to pull around and park in one of the multiple HUGE parking spaces available. After the job was done they tracked dirt throughout my home and condo hallway and then left knowing that my bathroom sink wasn’t functional. When I called customer service, a woman said she called my plumber and he said “oh yea I wrote that in my notes.. this happens sometimes as sediment and debris may move thru the pipes during a water heater install. It’s a result of the install but not caused by the install if that makes sense.” Strange how you notate an issue but neglect to share said issue with the customer before leaving! I asked to schedule someone to come back out but customer care kept saying she couldn’t reach any technicians again and would call me back either Saturday or Sunday. DRF has called back 3 times since, but about BILLING ME!!! not about fixing my sink issue. After more arguing about the terrible service, DRF decided to give me $30 off of the $2000 job for my troubles and still never serviced my sink. I’d rather just be done with this company and go elsewhere. NEVER AGAIN. I only gave 1 star because 0 wasn’t an option. *update: after DRF technicians wouldn’t return my calls to rectify the sink issue, I went with another plumber who said the water heater install was sloppy and obviously rushed. He also informed me that the water should have been cut back on slowly to prevent any debris from being pushed thru the pipes too quickly causing clogs. He said DRF clearly cut the water back on full blast and left. Now I have to spend another $1700 for them to go into my ceilings and fix the issue in my pipes because flushing them didn’t work. I called DRF with the updated info and made further complaints but still no efforts have been made to fix my situation.

• A

  Aleksandr L

  5.0

  We used DRF Water Heater Solutions as part of a bigger (Home Depot managed) kitchen-refurbishing project. The DRF repairmen/plumbers (Clayton G and Mani) accomplished a tremendous job - high quality and very responsive to our need. As an example of the latter - they never hesitated to reinstall the tubes when we expressed some minor discontent with their original installation. Highly recommended!

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