DrainPro Professional Services
Christy, Trumann, AR

DrainPro Professional Services Reviews

4.8 stars based on 53 reviews

Featured Comments:

• B

  Brenda Stephens

  5.0

  Yes, having used DrainPro before, I will not contact any other company for service, even if they are fully booked it is worth the wait! BUT, they really outdid themselves this time, 12/28/21! Our area (Trumann, Arkansas) was devastated by the December 2021 tornadoes so I expected a waiting time. However, within just a few hours of my contact with DrainPro, my new Natural gas range was converted to LP and installed by Brandon Edwards (owner) and Hunter Ryals. I wasn’t aware prior plumbers (before I was introduced to DrainPro) who ran gas line into my house for Range didn’t even put a shut off valve…just capped the end. No problem to Mr. Brandon!. Yes, I highly recommend this company!

  ---

  Response from the owner

  Thank you so much your hospitality made it seem like a visit not a service call!!!

• J

  Jessica Russell

  5.0

  I had a well known plumbing business stand me up for my appointment today to have my bathtub faucet fixed and had to call these gentlemen to try and get the issue fixed today as my entire household was without water for 2 days already. The men had just gotten home for the day when I called and asked if tomorrow afternoon would work for me. I told them that it would not work for me as I would be at work and unable to come home. They then asked me to send a video or picture of my faucet so they could see what it was doing and what type of hardware would be needed. I was called back within minutes and told that they could be there in 30 minutes, what they had to do to fix the issue, and what the repair would cost me. The gentlemen came in and did exactly what they told me they would need to do and were finished with the repairs within a couple hours (drive time for parts included, only took about 30 minutes to actually fix the faucet). After everything was finished they shook my hand and thanked me for my business. I have never experienced any service as flexible, expedient, and polite as these men made this experience. I 100% recommend these gentlemen for any plumbing repairs and will definitely be using them again should I have any more troubles.

• J

  Joni Etheridge

  2.0

  Update on my review from 1 month ago. We called DrainPro on Saturday 10/9/21 and needed him to repair another leak we believe was related to the leak he previously fixed for us. He stated he was backed up with no help and he could come out Monday. Monday came and we called him, he said Tuesday. Tuesday became Wednesday and Wednesday became Thursday. Almost a week without water and a 1 year old at home. He called my husband Thursday and left a voice-mail saying he was tired and going on vacation and wouldn't be able to fix our leak. We live in Harrisburg and are limited to who will come from surrounding areas to service us. So far we're having a very hard time finding someone to come out. Only reason I dropped to 2 stars instead of 1 is because our past experiences with him were exceptional! (1 month ago review) Brandon has come to our house twice now to fix 2 separate plumbing issues and I'll never use anyone else! His prices are reasonable and he's extremely professional. I highly recommend him and his apprentice (Hunter I think was his name)!

  ---

  Response from the owner

  I thank you so much for your kindness and your business!!! Call on me anytime!!! I regret disappointing you, and I hope you found remedy, I came back early from vacation feeling very I’ll myself however I did call to make sure you had been taken care of twice so if you hadn’t I would come no matter how bad I felt but you had already had the second repair in a separate spot repaired. Again I apologize and call if I can remedy anything for you in the future. This review pains me greatly.

More reviews (2)