Doug Williams Rick Gilbert Refrigeration Plumbing Heating and Air Conditioning Inc.
Barnhill, Elizabeth City, NC

Doug Williams Rick Gilbert Refrigeration Plumbing Heating and Air Conditioning Inc. Reviews

4 stars based on 37 reviews

Featured Comments:

• B

  Brendon Penny

  1.0

  Took over a month from start to finish to have A/C unit installed. Communication was terrible. I don't believe the technicians made it to one appointment on time. One technician was a hard worker. The other was good at petting my dog and throwing cigarettes in my yard. I had to call multiple times and basically beg them to finish the job that I had already paid for. Would recommend another company even if it means spending a little more money.

• L

  Leslie l

  1.0

  Damaged my house and still have not repaired it after almost a year and calling regularly. They installed it new and did not clean the condensate drain and It leaked on my ceiling they damaged my crawl space hatch and cracked the ceiling and no one will ever call me back.... this company is poorly run the owners will not even talk to me I was even willing to accept compensation to have my own contractor repair it and no response just we will call you back... DO NOT USE THIS COMPANY....

• N

  Nat Wood

  5.0

  We are so impressed with this company. We paid a different HVAC company come diagnose our two separate systems (one for upstairs and one for downstairs). The technician from the other company refused to go into the crawl space to probably diagnose our problem. He took a guess. The other company told us they were ordering the part, then said they could order the part because they didn’t have the serial number. They only seemed interested in selling us a new HVAC system. We decided to get a second opinion and we are sure glad we did! They sent Ryan out to diagnose our system. Right away we could see a huge difference. He went under the house to check the air handler. He was even able to take the part off to see which one they needed to order. Ryan had the company order the part, and as soon as it came in, Ryan was out early the next morning to replace the part. We had been without air conditioning for over a month. You can only imagine how relieved were are to have air conditioning in the middle of summer. From our experience, we would definitely use Doug Williams Rick Gilbert heating and Cooling again! They are professional, trust worthy, and efficient. Ryan is an excellent technician! I highly recommend! Thank you!

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