Discount Mechanical Heating and Plumbing
41st, Anchorage, AK
- +1 907-341-3838
- 500 W 41st Ave, Anchorage, AK 99503
- SundayOpen 24 hours
- OPEN NOW
Discount Mechanical Heating and Plumbing Reviews
4.4 stars based on 258 reviews
Don't recommend. I will not be using Discount Mechanical again in the future. Very poor communication throughout and unsatisfactory experience in general over multiple visits. They missed two scheduled appointments and rescheduled a third due to staffing issues or people being stuck on other jobs. The first call out was unhelpful and did not address the intermittent problem I was having with my garage heater. They were able to diagnose the issue on a separate second visit, but it wasn't ideal to have to pay for multiple call outs. I even had a third appointment scheduled and had prepaid a 50% deposit for them to actually replace the bad part but they were not able to make it during the scheduled service window. In the end, I wound up buying the part and replaced it myself. I missed many hours from my job to be home and available for them to ultimately not be respectful of my time by not showing up and/or rescheduling last minute. It was good they were able to diagnose the issue so I did know exactly which part needed replaced, but its not a good sign that in the end replacing it myself seemed like the most convenient option. It’s weird times right now, so I try to give people the benefit of the doubt, but in this case, it was just one thing after another. Makes it seem like more organizational issues than just being busy or having people out sick.
This company, and in particular Kirk the Service Tech, was wonderful during a time of need. Unfortunately my furnace failed during one of the state’s frigid stretches. Kirk came after hours, having already worked a 14 hour shift. Professional, courteous and knowledgeable, I was grateful for his expertise and work.I already scheduled my next service. I would wholeheartedly recommend this business and will be using them in the future. Thank you very much!
Response from the owner
Hi Michelle, Big thanks for appreciating our services! Feel free to contact us again if you need additional heating or plumbing services ;)
The technician who came to do preventative inspection and cleaning ($129.95) of a furnace at my rental said draft induction motor noise and fan motor vibration was “normal” which it was not. Renter and I both heard him say it. The furnace failed three days later on a weekend, at night in the cold on 11/20/21. I spent from 8:00pm until 4:00am calling the answering service who was supposed to get emergency technician out. After several tries (them saying they had sent my info to tech and to call back in an hour if I hadn’t heard from him) through the night, they quit answering my calls. I never heard from the technician. I got another company to do a Sunday morning call out ($350) diagnose the problem. My renters were able to keep the temperature up with electric heaters until problem was resolved. Discount Mechanical has not contacted me after telling me they were looking into the problem. The technician was either totally unqualified to be there doing any inspection or he flat out lied when he said the noise/vibration was normal. The $129.95 should have diagnosed what needed to be done so that my rental could have heat right away, not put my tenants in the cold unnecessarily.
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