Dick Van Dyke Appliance World
Jr, Decatur, IL

Dick Van Dyke Appliance World Reviews

4.2 stars based on 362 reviews

Featured Comments:

• K

  Kathy Merrick

  5.0

  Needed 3 new appliances. Used the website to choose the models we wanted to look at. Visited the store in Decatur. We were greeted as soon as we walked in. Unfortunately some of the models we wanted were not displayed and their availability would not fit our need. Curt recommended GE and those fit our need. They all came with the free 5/10 year warranty. Our experience was great! One thing we learned, if you pay cash you can ask for their cash discount. We will definitely buy from them if we have other appliance needs!!

• J

  Junette Randol

  1.0

  We purchased multiple appliances a couple of years ago from this company, he has been a headache to deal with them from day 1. A couple of weeks ago our dishwasher stopped working so we called for someone to come take a look at it. They couldn't come for a couple of weeks and when they did come, the guy told my husband and I that he was unable to repair the problem due to how our flooring was laid. We explained to him the there was a hole cut just for the cord to be fed into, but he stated that was something that he would not try to do. He asked for his $79 service call fee and left. My husband went and bought the correct cord and had it fixed in less than 30 minutes. It was as easy fix that they were NOT WILLING to do anything about. Total waste of time and money

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  Response from the owner

  We apologize if there was some confusion regarding your repair. The fee paid was for our factory trained service technician to give you an estimate and diagnosis for the repair. We were unable to actually repair the appliance due to the potential to cause damage to your home if we attempted to pull the appliance out. Please let us know if you have any additional questions regarding the diagnosis that was given to you.

• J

  Jeannie Maxwell

  1.0

  Their warranty is amazing. However, it covers if it can be fixed. If it is none repairable they will only pro-rate the warranty. My GE profile fridge is 17 months old and the ice maker stopped working and cannot be repaired. Since it is over 12 month old they will not replace in full. So the $3,896 fridge is now prorated worth of $2,678. Which we have to pay the difference plus a $95 delivery charge. I still believe GE profile is the best brand but disappointed in paying the difference.

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  Response from the owner

  We understand your frustration that the appliance had a manufacturing defect that was unable to be repaired. We are glad we were able to offer you the feature within our exclusive protection plan that allows you to use the remainder of the value of your protection plan towards a brand new appliance. Please let us know if we can assist you further. We are excited to continue serving you with your appliance needs.

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