Dale Plumbing & Heating
Crocker, Redwood City, CA

Dale Plumbing & Heating Reviews

3.8 stars based on 12 reviews

Featured Comments:

• G

  Garrett King

  1.0

  As a person who has never a publicly available negative review, I never thought it would be for a local plumbing company, but here we are (which tells you how bad of an experience I had with Dale Plumbing). When scheduling the appointment, my girlfriend told the Company that we had a leak and that it was likely coming from the dishwasher, which had a history of leaking. The response was "yes, a Dale plumber could fix the leak," while knowing the dishwasher was likely the issue. However, the company's statement was blatantly untrue....Fast forward to the plumber's visit and he spent > 1 minute assessing the situation (didnt turn on water or the dishwasher, but merely look at the stain and opened the cabinet under the sink). He concluded the dishwasher was indeed leaking again, but this time damaging the hardwood floor. However, he said he couldn't fix the problem and that we needed to call in an appliance expert! Additionally, despite this >1 minute visit, he needed to charge $175 minimum fee!!!!! This is the company's minimum fee for all visits, regardless of whether the plumber fixes the issue! This was 100% not disclosed when making the appointment. Plus, the time starts as soon as he leaves Dale's office (which is crazy too), rather than when he arrives at the customers home. Despite protesting the $175 fee and being lied to by Dale's staff, we still paid the outstanding bill. However, in gaining $175, they have lost a customer for life. Additionally, I will make sure numerous homeowners understand the poor quality customer service that Dale provides. Additionally, I will personally ensure my apartment HOA association removes Dale Plumbing for our preferred list of venders. Again, I don't mean to negatively review a locally owned business, but people need to be aware of organizations that depend upon intentionally scamming customers.

• W

  Winnie Wu

  1.0

  Terrible business, incompetent and unethical. I called them in February 2018 about my 3-yr new gas place flame would go off by itself. They sent technicians twice and charged me $558, did no work, then declared my fireplace not repairable and they can help me replace with a new one. After much arguing back and forth, they finally agreed that if anyone can repair the impossible job, they will be happy to refund my money. Well, after much searching and a long wait for an appointment, my fireplace has been fixed by Fireplace Element in Mountain View. All it needed was a simple pilot rebuilt that took 40 mins and $250. Dale Plumbing refuse to acknowledge repair work done by FE; and of course, refuse to give me back the $558 they charged but did zero work for. Don't bother yourself with this place if your fireplace ever need repair work. You will be disappointed plus burn a hole in your wallet. Just check out their other reviews on Yelp to verify my claim.

• P

  Pat Smith

  1.0

  Experience not so good. We asked for a simple quote to change a gas valve and twenty minutes later were handed a visit bill of $ 150. No disclosure up front that the charge would be that much. Total rip off.

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