D & F Plumbing
95th, Vancouver, WA

D & F Plumbing Reviews

4.5 stars based on 263 reviews

Featured Comments:

• A

  Alexander Jensen

  1.0

  Just to be absolutely clear, this is a review based solely upon initial interactions with the company. Names will not be named because it isn't necessarily any single employee's fault. No work was actually performed by them, for reasons that will be made clear from this review. Just after Christmas, my basement sump pump failed critically, spewing raw sewage across the floor. I called the company immediately based on their supposedly excellent reviews and was told that they were closed because of the weather all day -- there was the barest dusting of several cm of snow on the lawn and the roads were clear even for my house in the unincorporated countryside -- but that they might be able to have somebody come the day after. Fast forward to the morning of my scheduled appointment and it's still safe enough for my small sedan to drive no problem, but low and behold they call me and say it's impossible for them to send somebody because their trucks can't handle the weather. They wanted to put my appointment off until after the new year even though I repeatedly told them about the raw sewage still leaking out of the pump room. Both times the dispatcher expressed no sense of urgency or real concern for what is an extremely dangerous health situation. I called one of their competitors and was granted a same day inspection with the work being completed tomorrow morning. Safe to say that I will not be using this company for any future problems that might arise and advise against others using them for emergency situations.

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  Response from the owner

  Hi Alexander, we're sorry for your frustrations. To help ensure we're covered for our emergency service across Salem, Vancouver, and Portland-Metro, our plumbers are stationed across multiple areas. While in some areas the snow was minimal, for our staff and where they were stationed at, it wasn't a safe situation for them to be assisting our customers during the inclement weather. We're sorry we weren't able to help you with your situation - we hope you will give us the opportunity to earn your trust again someday.

• C

  Christie Ford

  5.0

  D and F plumbing was fantastic! They took the time to find me an immediate appointment when one plumber finished a job early. The plumber sent, Justin, was an incredible individual and a great serviceman. He was extremely thorough, responsible, considerate and communicated well all he was doing. I wouldn’t hesitate to use him and D and F again!

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  Response from the owner

  Wow Christie, thank you so much for your awesome review! We work really hard to provide our customers with the best service possible and we love to hear that we're reaching our goal. We'll be sure to notify Justin's manager that he's doing an exceptional job, and to keep up the good work!

• R

  Richard Phillips

  5.0

  Phill was fantastic. While searching for the source of waste contamination coming into our basement, while they determined it was not our sewer system, they did dig up an uncapped active sewer pipe from the home adjacent to ours. They plugged the pipe and cleaned up all the contaminated soil and sanitized the area.

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  Response from the owner

  Hi Richard, thank you for taking the time to review us and for letting us know that Phill provided exceptional service! We work really hard to provide the best service possible and love to hear we are reaching our goal.

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