D and P Plumbing
Jackson, Batavia, OH

D and P Plumbing Reviews

2.5 stars based on 23 reviews

Featured Comments:

• K

  Kelsey Haskins

  1.0

  We were referred to this plumber through our home warranty through American Home Shield. We at first tried reaching out to them via phone when they were assigned and they would not call back. Finally, we texted and were able to get in touch. The plumber came out, said what needed to be done and that it would be a week to replace our hot water heater. Ok, no big deal. Then, he submitted his proposal to the home warranty company saying "modifications" were needed. He was replacing the water tank and expansion tank. This required removing both and the piping surrounding it. He said that he needed to modify the pipe structure--but really he was just installing new around the new expansion tank. Because he worded it as a modification, the home warranty wouldn't cover, so we simply reached out asking if he could explain he wasn't modifying existing, he was adding the new pieces a bit differently than the old we installed--but it still involved removing all pipes. He immediately began responding rudely saying we needed to contact the home warranty company (we did, they told us to reach out to him) and saying he didn't understand how he could word it differently and he was just trying to do a good job but we were welcome to find someone else. We simply were asking for him to be more specific in his description so that we could have our costs covered. He was combative and rude and so we ended up going for a cash-out option. When asked to provide feedback on the contractor through American Home Shield, we did not provide a great review of the contractor since he had been less than helpful and rude. We immediately received a text that said "Wow!! You do realize I have all of our conversations on record! This is why we text only! Just so we have a record of the conversation! I'll be sure to turn all these in to our contractor rep and your score of 1 will be taken down. Thank you for your time and your honesty it's been a real privilege." WOW is right! I DO NOT recommend this plumber and even more so, hope he is dropped from American Home Shield's list of preferred contractors. He could at least answer the phone or call back and say "hey, I prefer to text" instead of just ignoring you when you call. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

• K

  Kylie Evans

  5.0

  D&P were quick to arrange an appointment and stayed in constant communication until the plumber arrived. They were very professional fixed the issue quickly. I would use them again if other issues arrived.

• R

  Rachel Lynn

  1.0

  Expansion tank has been spewing water for days. AHS dispatched D&P to the rescue. Besides receiving an email from American Home Shield to confirm an appointment, I never heard from D&P. After trying four different times to contact Don on the day he was supposed to come service my water heater, he finally sent me a text to let me know that he was two hours behind schedule and he "may have to cancel" (after he was already four hours late for my appointment). After asking if he could reschedule to the following morning, he told me no can do, he has "way too many water heaters" to take care of. Well good for you buddy, guess you don't want my business and I hope AHS drops you as a contractor because it looks like this isn't the first time you've screwed them over. Unprofessional and non-responsive. I hope no one ever has to deal with them.

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