Custom Cooling & Heating, Inc
O, Lincoln, NE

Custom Cooling & Heating, Inc Reviews

4.7 stars based on 35 reviews

Featured Comments:

• L

  Lisa Betts

  5.0

  On New Year's Day, in a snowstorm, they were here in 20 minutes to fix our furnace so we had heat. This company has earned my future business for sure! Thank you to Ross for his quick, professional, and efficient response!

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  Response from the owner

  Thanks for trusting us to be your HVAC service provider!

• j

  jennifer patire

  2.0

  I've had to use this company more than once since I'm a renter .. they are horrible at follow up phone calls and appointments and very rarely show up on time for appointments. In addition I've had to wait 2+ weeks for a part both times I've needed one AND I'M THE ONE that had to call back and ask for an update... These were both during the winter and one was a simple thermostat replacement. I would not use this company if it were my choice. Only two stars because they did eventually "do the work".

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  Response from the owner

  Hi Jennifer, since we don’t have a record of you as a customer of ours - we would like to discuss the reason for the review. Thanks

• T

  Theresa King

  5.0

  They came out and looked over what units I had, old ones of course, told me what needed to be done, what should be done. After inspection of the old units they emailed bids on 4 different levels of comfort and the costs. They let me choose what I wanted, set up the appointment for ducts to be cleaned . The cost was exactly what they estimated. Very professional job . Very pleased with the way the AC now performs.. I would definitely refer anyone to them.

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  Response from the owner

  We strive to have all our customers have a positive experience just like what you described. Thank you for reinforcing that message. We have a wonderful staff that appreciates when our customers compliment the whole experience with us.

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