Cundiff Heating & Air Conditioning
Palmer, Roanoke, VA

Cundiff Heating & Air Conditioning Reviews

4.2 stars based on 30 reviews

Featured Comments:

• S

  Scott Hippeard, MD

  1.0

  I have used Cundiff for 17 years spanning two homes. In that time, they have done some good work and some very bad work. Once I had an upstairs bedroom that was sweltering hot. First technician to visit told me it was because of my daughter's fish tank/humidity. Second technician told me all of my upstairs vents were "leaky" and I needed to have some internal sealing treatment that cost around $1000. After those measures failed to rectify the situation, and hundreds/thousand dollars later, I climbed into my attic and noted that the flexible duct leading to my daughter's bedroom had been crushed closed by a piece of rigid dryer vent pipe that Cundiff had also installed for me over top of the flexible duct. After paying Cundiff to come and replace the crushed piece of flexible duct and placing it OVER the rigid dryer vent pipe, the situation was corrected. I spoke with management. The owner did offer to refund the cost of the internal sealing treatment, but I did not take him up on that, as I felt they did the work so should get paid. That entire episode should have been the final straw for me, but I have used them once more with bad results. I moved to a new home January 2020 and the upstairs AC couldn't keep up with set cooling levels on extremely hot days. The first technician found nothing wrong. The second simply cleaned the coil. The problem worsened. I contacted Cundiff directly and was told to expect a call from Joe Havens Jr., which has not happened. So, several hundreds of dollars later, I have now contacted a different HVAC company, recommended by the prior owner of the home, who tells me I need a new unit. That is what I suspected, but I wish Cundiff could have told me that two service visits and hundreds of dollars ago. Anyway, I no longer recommend Cundiff. They can't figure things out/are incompetent, charge you for "trying again" when it's their fault, and don't keep their promises to contact you when things go wrong. Use someone else, anyone else. Cundiff is not worth your time or money.

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  Response from the owner

  Dr. Hippeard, We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Please contact our management team at 540-366-0648. You can also reach us directly at [email protected].

• C

  Carolyn Gross

  5.0

  Just want to thank you for your excellent service repairing our AC. Brian, the technician was awesome and efficient at getting our AC working. Your company was professional from the answering the phone , to giving us a heads up with approximate arrival time of the technician. .We will definitely use Cundiff Heating and air again and highly recommend them.

• M

  Matthus Monks

  5.0

  Cundiff came yesterday to do our spring AC service. Their tech was on time, courteous and professional. Took time to explain what he was doing & best way to maximize system. I also appreciated small things like putting booties over his shoes so he wouldn't track dirt into our home and emailing receipt to us when he finished. Overall very satisfied with Cundiff and plan to continue to utilize for our heating/cooling needs.

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