Cross County Plumbing & Heating, Inc.
Tappan, Old Tappan, NJ

Cross County Plumbing & Heating, Inc. Reviews

2.5 stars based on 11 reviews

Featured Comments:

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  Tai Nakao

  5.0

  After our 15 yr old water heating began leaking, I needed to find someone to replace the unit. Checked a few big box stores first but didn't feel comfortable with their level of expertise or their availability. I called John at Cross County on a Friday afternoon around 3 pm and explained the situation. He said they could have someone come by for an estimate in the next 15-20 min. Unfortunately, I wasn't home at the time so he said he would check if a crew would be available for the next day. He called me back within 30 min and scheduled me for the next morning. Anthony and Lupe showed up exactly within their 1 hour window the next day. They were both professional, friendly, and courteous. After the job was done, they took the time to go over the unit with my wife and I and answered any questions we had. Their pricing was not the lowest quote I had but I am willing to pay a little extra for quality work and service. I find that it can be difficult to even get a call back or people to show up on time(if at all).

• s

  special deals

  1.0

  I’ve used this company in the past and found there technician Travis extremely knowledgeable but the owner greedy. Recently my fan vent for my broiler went down. The technician came to my house and found the problem and called his owner John for the price of the job. John stated the cost of the job was $2,100. Being not pleased with the price, I asked if I provide the part how much would the labor be and he states $800 and that it would take four hours to complete the work. In addition to that, he required me pay him $150 now since his technician was already at my house. I then questioned him that the $150 would be removed out of the $800 when they completed the work...He says no. He began to lecture me that he’s been in business since 1984 and he teaches business classes and is on boards. Mind you, I’m a 52 year man that does sales for a well know media company associated with news agencies. These are the type of stories that our reporters love. Moving forward, he states that the part cost $1100. Wait for it, wait for it, I bought the part from my neighborhood plumbing supply house for only $521. I returned and he subsequently returned and completed the work. Standing next to him the entire time, he completed the work in about twenty minutes. It took another about twenty minutes for testing. Speaking with other professionals I found out that one hour of labor for one man would had been more responsible. I will never use them again. The website states free estimates, none of this is true. SHAMEFUL!

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  Marianne F

  5.0

  I had a clogged sink and hired a plumber from Fairlawn that a friend of mine recommended. This plumber tried to snake the pipe but didnt work. So he said he had to try a different size of snake and will come back the next day. Next day came, the snake that he used still didnt do the job. Now he's telling me that he needed to do a high pressure jet that costs $800-$900 and will have to come back again the following day. Before this first plumber came back, I finally called Cross County and asked about the "jetting" that the previous plumber suggested. Though I didnt hire Cross County initially, John the owner, was kind enough to explain to me that "jetting" is not supposed to be done inside a house because it creates an epic mess of hot water with chemicals that comes back from the high pressure. I canceled the other plumber and decided to hire Cross County to look at my clogged sink. All they did was snake the pipe and run hot water through it and my sink finally worked. They were extremely professional and you can tell that they know what they're doing. John even called me after and asked if I was happy with it. I had to say that I was very pleased. I will never hesitate calling Cross County again if I need any plumbing work.

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