CrackerJack Plumbing Pros
Westpark, Little Rock, AR

CrackerJack Plumbing Pros Reviews

4.8 stars based on 112 reviews

Featured Comments:

• A

  Alexa Deloplaine

  1.0

  I booked an appointment online in early February 2022 after calling their only number available a few times and getting a different employee in different locations (multiple states). Each time I called, the employees were friendly but they were not able to help me and they kept claiming I'd get a call back immediately. I never received a call back. After getting the email confirmation for my appointment, I left work early to make sure I was at home and ready for when they got there. They never showed up. I never got a call/explaination. I tried calling the number online multiple times and no one would answer. It then kept going to voicemail as if I were blocked. I messaged their service online and explained my situation, requesting a call back. It is now two weeks later and no one has ever emailed or called me. My coworker posted on their social media page as I have none on my behalf to see if she could get a reply. Someone from their local branch responded and said their site was non-operational for weeks due to covid. Why wouldn't they have this on their webpage? Why wouldn't the corporate number have any information on this? Why was I able to book an appointment, AND receive a confirmation yet no one showed or contacted me? Finally, why is there not a local number? This was the worst experience I've had with a company (after an appointment confirmation!!), and I still have never received an answer. I missed work for this and had to find other services which caused me to miss another afternoon of work. I would never recommend anyone use CrackerJack! Absolutely terrible experience.

• S

  S. H.

  5.0

  I booked a diagnostic appointment for my kitchen faucet a week in advance on the phone. They rescheduled my appointment and offered a discount for my time. The repair guy came to diagnose my kitchen faucet but was unprepared with the proper equipment to test my water pressure. He diagnosed the diverter on my faucet as being bad simply by turning on the faucet and listening to the sound. Okay, he proceeds to tell me I need a new faucet, however he doesn’t have any in the truck. He will go to Home Depot and I agree to follow him to purchase one that I like as a replacement. After purchasing the new faucet, I arrive back to my home and begin clearing the way for him to work underneath the cabinet when he tells me his boss has called him to another job downtown due to an emergency water leak and he leaves my home without anything being done. I don’t blame him, he has to follow orders but it is unprofessional for his boss to do this in the middle of a job that they have already rescheduled once and that I have been waiting over a week to have repaired. He tells me they will call to reschedule my appointment but that was a week ago and I haven’t heard from them since. No one has apologized for taking up my time and the inconvenience or offered another opportunity to correct their mistake. He didn’t charge me the $69 diagnostic fee, rightfully so. I will not recommend or use this company again. UPDATE: I would like to update my review by saying they promptly reached out to me, rescheduled my appointment to work around my schedule. They came to my home, made the necessary repairs and Andre did a great job. I commend their commitment to accepting responsibility when mistakes happen and to their dedication to customer satisfaction. I would highly recommend them for any plumbing needs.

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  Response from the owner

  Hi Leslie Thank you so much for giving us the opportunity to make things right! 🙏

• D

  Devin Smith

  5.0

  Cracker Jack is an awesome company. I called this morning they were at my house by 12. Brandon Stowe is the best. He explained everything to me so I could understand it. He was very polite, respectable, and did his job very well. David was also here to help with the job, and everything went great. I will recommend Cracker Jack to any and everyone I know. Ask for Brandon and/or David. Two amazing techs😊.

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  Response from the owner

  Thank you so much for your great review, it's our pleasure to serve you!! Kudos, Brandon and David!!!

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