Norwich, Brunswick, GA
- +1 912-265-2222
- 1807 Norwich St, Brunswick, GA 31520
Climate Controllers Reviews
3.8 stars based on 15 reviews
Find anyone else! 1st tech didn't identify the problem. 3 weeks later 2nd tech did find the problem & ordered the part. Was told it would be fixed the following Wednesday & they no called no showed on us. Causing me to miss half a day of work. Said they would be there the next Wednesday 9 am & still no call no show.
I had requested this company to give me a quote on fixing an A/C issue that a tenant of my rental home was having. The tenant's problem was that the thermostat showed 83 degrees fahrenheit while the A/C is running and that some of the vents were not blowing air. After the technician had went out there, the company didn't get back to me immediately so I called the next day to ask what was the assessment. They stated that the coils were a bit dirty and that the attic needed insulation and that the ductwork was old. However, I was not told how they would address any of the issues my tenant had reported to me nor did they give me a price on adding insulation or fixing the ductwork. A couple weeks later, I was charged $238 that I was never told would be charged and had not authorized. So essentially I get charged $238 for not giving me a solution to my tenant's problem and no plan to even address the issue for my tenant. When I had called them and complained, they tried to tell me due to the temperature being over 95 degrees outside that the home could only cool so much. That just sounds like an excuse and it doesn't seem like these guys know what they are doing. I had contacted them about the $238 charge too and they attempted to refund me but I still don't see the refund reflected in my account online. I would highly advise anyone to stay away as this company is extremely shady and did not make me feel that my concerns for the temperature in my rental home and the condition that my tenant was living in was important to them. UPDATE: I did get a refund from the company for $143 today so I am changing the star rating to 2 stars because mainly I paid $95 for a quote that I never truly received. I was only told that the attic lacked insulation and that the ductwork was old. However, I was not told how much it would cost to add new insulation and to fix the ductwork or whether it would fix the problem my tenant saw where the home was always around 83 degrees on the thermostat during the day and the fact that air didn't come out some of the registers. If I was given an option by the company on how much it would cost to address the issues they mentioned and a guarantee that it would allow the home to cool to the temperature of the cooling point set in the thermostat, then I would have been a happy customer and most likely would have requested them to do the work if the price was reasonable.
Our AC unit went out on Friday and we had to call in on a Saturday. There rates were very competitive to other people I had shopped around for. Our tech Chuck showed up and was very professional. Unfortunately we had to replace the motor and Chuck did but the motor ended up being defective. I had to call back up later that day and explained what happen they had to contact Chuck and he called me to trouble shoot over the phone. We were able to get our home cool down and the next morning he showed up with a replacement part and made sure the problem was resolved. Over all they were very courteous and understanding. Kimberly the rep was very cordial and understood situation. Chuck took the time to make sure the problem was solved and help make sure that we were comfortable during the whole experience. I really felt like they were genuinely concerned and very knowledgeable. I would recommend Climate Controllers to anyone with AC needs. What could have been a horrible experience was made into a wonderful experience because of the courtesy and quickness of the staff at Climate Controllers. I give them two big thumbs up.
More reviews (6)