Citadel Mechanical
Washington, Jamestown, NY

Citadel Mechanical Reviews

4.6 stars based on 24 reviews

Featured Comments:

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  Sandy Potts

  5.0

  Third time using their service, this was an emergency situation - no hot water. Called and repairman was there in an hour. Determined the problem with my on demand water heater, stated that the parts were difficult to obtain. Next morning called saying overnight shipment of parts and repair man would be there at noon. Parts were installed amid a matrix of wires and circuit boards an hour and a half process. He explained all the nuances and steps taken and why it was difficult to get the parts due to distribution process of the company. I could not be more pleased with the quick, timely, and professional service which I received.

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  Rebecca Shinsky

  3.0

  Citadel plumbing does very good work. The plumbers were professional and thorough and respectful. I do want to caution you about pricing however. If you are asking for rates, make sure to ask if you are responsible for paying overtime based on the plumbers schedule not on the time of day. We were quoted at one price and our total bill more than doubled. We called to get an explanation and it was a very unproductive experience.

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  Sacred Heart

  5.0

  Citadel Services has been our service provider for years. The technicians are honest and professional, always looking out for my best interests. We use them for their plumbing, heating and air conditioning services. We had trouble with our drains clogging. Citadel found the problem. Our furnace went down in the winter on the weekend. Citadel came out and got us back up running. Highly recommend and appreciate the quality service.

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