Churchwell Plumbing
Urbana, Lubbock, TX

Churchwell Plumbing Reviews

4 stars based on 25 reviews

Featured Comments:

• B

  Brenna Green

  5.0

  Super impressed with these guys. I wish I would’ve gotten their names. They found the issue, were communicative about said issues, and stayed within the declared time frame all while doing a hell of a job. More impressive than that was how well mannered and polite they were. It’s not easy having work done and strange people in your house. It was nice to feel like I had trusted people doing the work. After a pretty good sized job and lots and lots of dirt with concrete work included… they then spent a lot of time cleaning up after themselves, which I was super impressed with. 10/10 in my book. Only complaint came from my husband who used to own a flooring business. Your concrete pouring to prep for tile could use some work 😂 Overall… very satisfied.

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  Response from the owner

  Brenna, thank you so much for your kind review! We try very hard to provide exemplary work for our clients. We appreciate your business!

• R

  Randy Mulsow

  1.0

  Had them scheduled for a camera video inspection of a sewer line for Friday morning and had to have it for a real estate transaction option period that was to end on Saturday. Did not show up by 9:00 so called them and said they had to find a slab leak at another place and would probably come by noon. Told them to call me and I would come back to open up the vacant property for them. Did not get a call by sometime in the afternoon. So I called their office and voice mail said that their admin office is closed on Friday afternoon. Left messages a couple times and never got a call back or a call from the plumbers. Called me Monday morning but it was to late.

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  Response from the owner

  Mr. Mulsow, in response to your review, first I'd like to apologize for any inconvenience or misunderstanding. Not to make excuses, however, in the times we are living in right now with limited employees, we strive to take care of each customer and get to them as soon as possible. Many times we have to prioritize due to emergencies which was the case on Friday. A customer had a slab leak and water going everywhere and we made the call to take care of their needs first instead of an inspection to sell a house. Also, your phone call was returned 3 times on Friday with no response. The automation it kept giving us a message that your voicemail was not set up or was full. We hope that you will call us again in the future. Thank you.

• L

  Larrisa Astorga

  5.0

  Discovered a clog in my main sewer line late at night that caused overflow in all my drains. Churchwell was the only company out of 5 that was able to help me out the following day. The technician did a great job; he was very polite and professional as well as the receptionist I talked on the phone with. Price was extremely fair. I will refer Churchwell Plumbing and continue to use them for any problems in the future!

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  Response from the owner

  Thank you for your business! We appreciate the kind words!

More reviews (7)