Charlie's Plumbing, Inc
Thermon, Houston, TX

Charlie's Plumbing, Inc Reviews

4 stars based on 79 reviews

Featured Comments:

• R

  Ryah Barazi

  1.0

  It pains me to give a 1 star review, but I don't want anyone to deal with the same headache. Don't use this company unless you are okay with being overbilled and dealing with an unorganized, uncommunicative office. Charlie's Plumbing has overbilled me both times I was forced to use them because they're an HOA approved vendor. The first time, a helpful employee named Richard promptly investigated and rectified the situation. Unfortunately he is no longer with the company, and the owner John doesn't own up to his company's mistakes. Charlie's Plumbing was called to my unit to check the main line, and I took the day off to allow the plumber access in the event that it was an isolated issue to avoid being double-billed. I communicated this to Charlie's, and I wasn't notified when they were en route. I let Catera know I was 5 minutes away and would grant the plumber access if necessary, and she said she would call me if so. I called back an hour later to inquire on the status, and was told that the plumber would in fact need access to my unit and would return in an hour. I asked Catera if I would be charged for two visits because she failed to communicate they needed access to my unit as we'd previously discussed, and she didn't offer a straight answer. The plumber, Cory, was wonderful. He spent an hour at my unit. I called and emailed the office to follow up and wasn't told whether I'd be charged twice. A month later, I received a bill for THREE hours. I've spent 3.5 months working to resolve this, but the company won't budge.

• J

  J Waters

  5.0

  Very attentive, quick response time, solved the problem. Scott was great! Very professional and friendly! I'm always very happy with Charlie's plumbing.

• V

  Vickie Clark

  1.0

  They sent me 4 texts the day before appointment to confirm. I called when I got home to find out will they still be arriving at 4pm. At 420 they returned my call and stated all appointments have been canceled. It will be 3 to 4 weeks before we will schedule any appointments. You must find someone else to find and fix the leak if you cannot wait. Charlie's plumbing has a contract to do any repair work where I live. You must pay them to cut off the water. They knew I had the appointment, they add should have called me that morning when they knew they were cancelling my appointment. This is unprofessional. They are adamant that you need to be at your home on time or you will be charged for being late. Common courtesy would have been you also tell BEFORE the appointment you have canceled it because of some other major issues somewhere else. I would have preferred to give them no stars but at least the person who took my call was at least pleasant.

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  Response from the owner

  Vickie, I am so sorry that we were unable to perform service for you. Please understand that due to the current disaster Texas is under right now that power, water and internet / cell systems have all failed. The texts you received are part of an automatic response system. We do not have a contract with any property to do work. We have never ever charged someone for being late. I agree that we should have contacted you ahead of time but the current situation made that impossible. We value your business and hope that you were able to get your problem resolved.

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