Charles Jones Plumbing Heating & Air Conditioning
Bierdeman, Pearl, MS

Charles Jones Plumbing Heating & Air Conditioning Reviews

3.6 stars based on 20 reviews

Featured Comments:

• C

  Carol Barkley

  5.0

  Great service. Gibb L. arrived to install a new kitchen sink for my Aunt. From the get go his courteous manners set the tone. He worked above and beyond ensuring a great job well done.

• J

  Jeff Pierce

  5.0

  The owner Mr Charles Jones and his Technician arrived promptly and were quickly able to unclog my drain keeping the sewer waste from backing up into my house. Thanks Scottie and Mr Jones. Excellent Repair.

• K

  Ken & Jen Hardy

  4.0

  A new plumber named Jeremy at Charles Jones Plumbing provided excellent water heater services to my two attic-located water heaters today. This included removing and replacing two badly deteriorated anode rods (I had very smelly water), and draining and flushing my two 50 gallon water heaters via a hose, into a downstairs second story bathtub. The anode rod relacement was extremely arduous technically. It required some plumbing disassembly and use of a large torque wrench and a heavy duty impact wrench. The job took three hours and cost $321 (I had also earlier purchased the replacement parts myself from Amazon for $50) . While the plumber himself was excellent, scheduling of the job through the owners of Charles Jones plumbing was a very frustrating experience fraught with miscommunication, failed return calls, phone lines not taking messages, and what seemed like poor communication between the answering service and the plumbers themselves. It took nearly two weeks of repeated telephone calls to the front office before I was finally able to orchestrate a plumber‘s actual visit. Clearly there were ongoing staffing and scheduling issues at the home office. Related, I was never put in telephone contact with an actual plumber until the day of my excellent plumber’s visit. He had not been adequately informed of the details my plumbing problems (which I had earlier provided verbally and in writing via the YELP website). As a result, the complex tools that were eventually required to complete the repairs had to be provided from my own professional workshop). In summary, excellent plumbing knowledge and technical skills performed by a knowledgeable, affable plumbing technician. However very poor front office management by owners who seemed inaccessible, poorly attentive to details, and frankly out of touch.

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