Chaparral Heating & Air Conditioning
C, Portales, NM

Chaparral Heating & Air Conditioning Reviews

3 stars based on 12 reviews

Featured Comments:

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  Nicole Miller

  5.0

  Called chaparral and Mary lou answered told her our heater wasn’t working well. Minutes later… Pepe was at our door. First class service! I was educated on how to take care of the issue, to prevent it from happening again. (luckily it was an easy fix) now my heater is working well, and my babies are warm! Thanks chaparral!

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  Patricia Marcus

  1.0

  Two years ago we called and they came right out two days later and fixed everything. Then when the system had more problems the next day they came back and got it fixed up again. The techs were great and I was happy with the outcome. However lately they have been horrible. I have made three different calls in the past months and each time I’m told “they’ll get to it as soon as they can it’s very busy so we’ll call you” and then I don’t receive a call for a month and they have obviously forgotten me because when I call back I don’t have that old appointment anymore. I have zero clue on how they went from being the best in the area to unresponsive and nonexistent. But I’m forced to just find another company.

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  Gary Bost

  1.0

  I have used Chaparral a few years ago with excellent service. They were very good about scheduling an appointment and showed up on time. However, our Air Conditioner quit working and we called Chaparral on a Tuesday. They said they would be able to come by on Thursday or Friday. They did not show on Thursday so I called them late in the day to confirm that they would be able to come to the house on Friday. The individual I spoke to said "That is the plan". The following morning I called D&D Plumbing, Heating & Cooling. D&D's technician came by the house and repaired the air conditioner. Not surprisingly, we were never contacted by Chaparral.

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