Catons Plumbing and Drain
Park, Ellicott City, MD

Catons Plumbing and Drain Reviews

4.9 stars based on 468 reviews

Featured Comments:

• S

  Shriver Winebrenner

  5.0

  We had a sudden leak on one of our valves, among a few other plumbing questions around the house. After some research, we settled on Catons Plumbing and made an appointment. Jason was assigned to the call and arrived later in the evening. He was incredibly professional, patient and offered a very good price for a solid solution he had devised to replace a line of old piping with new type L copper so we had more piece of mind and trust in the piping behind the walls. The job was ultimately done quickly, affordably and efficiently despite a few hangups, and we will definitely be using Catons Plumbing and hopefully Jason in the near future for some other rejuvenation and repair projects around the home.

• R

  Robert Gibson Jr

  5.0

  The plumber was very professional and friendly. He got right to work and in less than an hour, I had a new Sump Pump! No more flooding basement! Shortly after he completed the work, a Field Supervisor stopped by to ensure I was happy with the work - a very nice touch. I will definitely call upon Caton for all of my plumbing needs from now on!

• D

  Dr. Butterfly

  3.0

  Communication wasn’t the best with company or technician. It was clear English was not his first language. My technician kept me to flush toilets. If I’m paying I’m not sure why I had to go around and flush toilets like the assistant. I wish the service tech was better able to communicate with me. As a new homeowner I needed more understanding of the process. The price seemed extremely high to snake a line. 700 bucks. Arrival time was outside of the 8-12 window.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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