Carson Plumbing
Wynburn, Athens, GA

Carson Plumbing Reviews

4.3 stars based on 39 reviews

Featured Comments:

• J

  Joe Londeree

  5.0

  Best plumbers in the area. Always prompt, friendly, very professional and above all, get the job done right. We have used them for years. Oh, they also supply and service gas log inserts and they are just beautiful. We have them come out on an annual basis and check all plumbing and gas services. The cost is very reasonable too.

• v

  virginia ball

  5.0

  I had a really great experience with Carson Plumbing recently -I called about installing a new toilet and they came the next day, the person who came was on time and was so nice and extremely helpful. When the bill arrived it was very reasonable and a fair price. It is a relief to know I have a place I can call now that is quick and does a great job!

• H

  Harriett Campbell

  3.0

  Updated Review from last month: I changed it from 1 star to 3 star since I received a letter, over a week ago from the company, stating they had changed the billing to exclude the "trip time" that was never mentioned on initial phone call. So, I'm happy they did the right thing and changed the billing but this could have saved a bad review had they done it when I called to question the additional charges. Last Month's Review:This company has upset me enough to do this review!! They are dishonest, will over bill you, and not do satisfactory work!! They were recommended by Rainbow Restoration so I never bothered to check them out. I asked for detail charges when making initial appointment and was quoted $150 first hour and $120 per hour after that and any parts. I had found my leak from a valve coming from water filter to cold water and showed it to the plumber who brought a young man with him. I explained due to couple other problems with one toilet started running and kitchen faucet started to drip occasionally and with a 20 yr old home, I thought my pressure regulator was bad. The plumber removed the valve and went outside but saw the Van driving off. I went to find the young man and he was rebuilding my toilet without even asking me. The appointment was only to fix the leak! I had ask them to check my water pressure and young man did that but was struggling to get the tester on outside faucet and later said my pressure was fine. He couldn't even tell me PSI. I ask him where is the plumber and he told me he went to store to buy parts. The plumber had been in my house for about 15 mins when he left and 25 minutes later, he is back and did not replace the leaky valve but installed o-rings in the valve. They looked like they wete about to leave and I ask about the bill and was told it would be mailed. So plumber was here for 30 minutes and the part was pennies and I was charged $293.24. Called office and ladies explained I was billed $240 for 1.75 hours that includes trip time from their office to my home. This trip time was NEVER mentioned while making the appointment!!! Oh, and I had to turn the toilet OFF because it still leaks and I will get someone else to replace my water pressure regulator and fix my toilet. Called Carson again, today and was sent to Manager Mike and he made me feel like I was lying when he said trip time was explained to me but that was only after I got the bill. When I told him I wanted the $240 reduced to $150/hr....HE ASK WHY (rude) after I explained and even said I never gave permission to work on my toilet!!!! Last time Carson Plumbing, Inc., Athens, GA will get my business!

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