Carroll Plumbing & Heating
Maywill, Richmond, VA
- Phone:
- +1 804-358-6322
- Website:
- https://www.carrollplumbingva.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
- Address:
- 2108 Maywill St, Richmond, VA 23230
- Hours:
- Wednesday7AM–4:30PM
- CLOSED
- Reviews
- Map
Services
Carroll Plumbing & Heating Reviews
4.1 stars based on 60 reviews
Featured Comments:
K
Kaye Teasley
5.0
I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis. They are wonderful. If you live in an old home, you WILL have some plumbing issue at some point and your reliance on a good plumber who will come figure it out and explain it well is crucial. They are the ONLY people in Richmond I will ever use.
Response from the owner
thank you for the 5 star review and your loyalty!
A
Andrea Wilson
5.0
We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!
M
Megan Hoffmann
1.0
I called Carroll to do some weekend work on my AC unit that was not cooling properly. The man added coolant to the system and got it working again, however, advised me to get a leak check, which I understood. Not even five days later it stopped cooling effectively again so this time a different company came out to look at it. He said there was such an obvious leak that there was liquid outside of the unit and looking inside you could see it was wet as well. Hard to believe it wasn’t like that when Carroll came…when I spoke with supervisor all he said was “how can we make this right? Can I quote you a new unit?” No, I would like my labor cost refunded from an almost $500 expense that lasted five days. He denied all blame.
Response from the owner
We are sorry about the negative experience, but are glad we were able to come to a resolution. We are looking forward to working with you in the future. Thank you again for bringing this to my attention. Courtney Gregory
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