Call Pernell Heating & Air Conditioning
Brightleaf, Smithfield, NC

Call Pernell Heating & Air Conditioning Reviews

4.9 stars based on 269 reviews

Featured Comments:

• A

  Amanda Britt

  1.0

  We were Referred this company by a friend in 2018 we had all new ductwork and rezoned the entire house. The crew informed us that they had broke the drain line doing the work underneath the house but they would repair it. During our Inspection for termite check the manager asked us did we realize that are drain pipe was installed upside down for our AC drain? This drain is underneath our deck but definitely visible to the eye when you look at it that it was installed completely upside down. I contacted the company in June 2021 and informed them of this situation and also sent photographs. No repairs were done. Moving forward to this month our heat and air went out and unfortunately we tried Purnell calling and they didn’t have any available appointments so we called another company that came that night. When the system was removed it was then determined that the unit was rusted out all around where the water could not drain properly. I have photographs to document the unit with the damage and the improper drainage. It’s sad this was reported and nothing was done and then thousands of dollars to replace with new unit. I will add the workers were friendly and nice, however disappointed customers.

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  Response from the owner

  We're sincerely sorry to hear about the issues you're experiencing, Amanda. We always want to do right by our customers, so please know that we take these concerns seriously and will be addressing them with the team. That being said, we hope you'll reach out again at (919) 934-0153 to discuss your experience further, as we'd love to have all the details in order to set this right and move forward. -Chandler P., Owner

• M

  Mike Wood

  5.0

  After meeting with Chris I decided to have my heating and A/C system replaced. The salesman, Robert, gave me several options and took time to explain and took measurements of my home to make sure he quoted the correct system for it. The team showed up today and replaced the entire system. Even the disconnect box. I was very impressed. Chris showed up and inspected and ensured the system was running as it should and reviewed the new thermostat. A great team all the way around.

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  Response from the owner

  It's fantastic to hear that your system replacement went so smoothly, Mike. Just give us a call if we can be of assistance again! -Chandler P., Owner

• B

  Brianna Lassiter

  5.0

  We had a unit installed by Pernell Heating and Air and have had a pretty good experience. There were a few issues over a period of time with dysfunctional parts, but they never hesitated to get them replaced promptly and have always had friendly technicians come out. William did a great job on explaining the process of how the unit works when it is functioning properly.

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  Response from the owner

  When you need a fix, you can always count on our team to show up promptly and get the job done right, Brianna. Feel free to give us a call anytime. -Chandler P., Owner

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