Calhoun Plumbing
Frebis, Columbus, OH

Calhoun Plumbing Reviews

3.3 stars based on 46 reviews

Featured Comments:

• M

  Melanise Nixon

  1.0

  *I gave 1-star because he did show up. I am a ♿ed Veteran of 2-wars. I served during Operation Desert Storm 1991& Operation Enduring Freedom 2011-2012. I have been trying to use the VA HISA Grant to repair my bathroom and their staff Estimate Master Plumber Tommy has on (2) seperate visits to my home failed to provide me with a written estimate. I believe it is because he wants to meet directly with the VA staff that oversees the Grant program so that he can have direct access to "the Goose that lays the golden 💰". I have had to apply for this Grant now 4-times due to my declining health. I will be making a report to the local authorities. Because, of his deceitful business practices. I can't move forward with my repairs unless I have an accurate estimate that addressed underlying plumbing issues and any other recommendations that can be validated by health and safety needs. I must now start over which means requesting a medical referral from my primary care provider at the VA. I have two surgeries scheduled this month and early spring. I was awarded the maximum Grant amount. Calhoun Plumbing advertise online as being a Veteran friendly business but that has not been my experience when dealing with Tommy. I went online just to see if there was any chance that Tommy was right about having to speak directly with the VA Grant coordinator. So, I spoke to the person listed on my application packet after he left. I also performed a Google search concerning the VA HISA grant. Tommy was wrong and after dealing with him on 2-seperate ocasions for the same issue. I was more depressed, frustrated and I even felt hated and humiliated. Because, he came into my home on false pretenses. His real motive was to make business connections with the VA in order to score profits and brownie points with the Owner of Calhoun Plumbing. Tommy’s motives lost the company thousands of dollars. The Company has placed way too much power in this man's hands. I can clearly see who is running things at Calhoun Plumbing. No employee or Business is above the Law. I simply scheduled for him to provide me with an estimate. However, once I told him about the VA Grant application process and that my deadline had been extended to accommodate his estimate it was like my previous experience with him. The fact is that I became invisible to him. Women and minorities don’t like being treated as invisible and what they have to say doesn’t count and that’s how I felt when he emailed me back requesting the VA staff members contact information. I missed my deadline and once again Tommy became the “gatekeeper” preventing me from turning in my application for the Grant to repair my bathroom. The basis for the Grant is Medical necessity just like a referral to physical therapy, medication or surgery. The fact that Tommy is out doing this to clients is inexcusable the same as if I take a medical prescription to the pharmacy. A pharmacist will only consult with the doctor if there is something wrong with the prescription. I know because that was my job both military & civilian. Someone at Calhoun Plumbing needs to reign him in and there needs to be more accountability for the appointments that he is going out on representing Calhoun Plumbing starting with him corresponding with clients using his personal email. Calhoun Plumbing needs to match the emails & any written estimates up with the appointments scheduler. Calhoun Plumbing needs to set up a business email so there is oversight. As I stated I will be making a report with pictures of the condition that he left me in for that past 2-years. The VA HISA grant is only approved based on the Veterans Service Connected disability which means I qualify due to combat related injuries. So, thanks Calhoun Plumbing you will be hearing from the authorities. I am going to make it a priority. Because I have a feeling that I am not the only customer that has been treated in this manner. Truthfully, Melanise Nixon

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  Response from the owner

  Dear Melanise Nixon, We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Please give us a call at (614) 444-1995 at your earliest convenience.

• k

  kadijah Torian

  1.0

  Didn’t even get to use the service I’m a first time home buyer and experiencing a water leak in my basement got some advice it could be sump pump so I call this company. the lady who picked up was rude and unhelpful I explained I didn’t know some of the questions she was asking me and repeated what my issue was I have no idea what sump pump parts mean should look like etc and the women literally said “All you have to do is go down there and see if it’s running “ LIKE WHAT please don’t waste your time if in extreme need because the lady who answer the phone will expect you to be an expert at what’s wrong with your home. If you have the basics of this stuff you may be fine.

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  Response from the owner

  Dear kadijah Torian, We want to sincerely apologize for your negative experience with us. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (614) 444-1995. We look forward to hearing from you and earning back your business.

• L

  Leonard Sehgal

  5.0

  We have recently used Calhoun plumbing, and Rob who came to our place to fix the water heater, took time to explain the problem, how it can be rectified and what are our options. He was punctual, called ahead of time. He was able to find parts the same day and install the next day, and offered to tune up for no additional charge. I had good experience using Calhoun plumbing and will definitely use them in future and will recommend to friends and family!!!

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  Response from the owner

  Hi Leonard Sehgal, Thanks for taking the time to share your opinion on Calhoun Plumbing. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are looking forward to working with you again in the future!

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