Caffi Services
Powhatan, Alexandria, VA

Caffi Services Reviews

4.9 stars based on 144 reviews

Featured Comments:

• J

  Jason Kight

  5.0

  The initial work order involved installing a water pressure booster pump, and the plumber - Robert- did an excellent installation. In the following days I noticed the pump would turn on despite no water being used in the house. I called Caffi Services and they sent Robert out immediately to investigate the issue. When Robert arrived, I told him the issue and his response reinforced my impression that this young man is customer service driven- "Sir, I installed it, so I own it. If something is wrong I will get it fixed. Unfortunately the "wrong" was a leaking hot water heater! It was 18 degrees outside and the thought of having no hot water was alarming. Once again, Robert impressed me with his amazing customer service. He was able to find a new pump - space limitations did not allow for a standard sized 50 gallon tank- have it delivered the following morning, and completed the installation that afternoon. It was refreshing to see a person dedicated to his craft and dedicated to ensuring the customer is taken care of properly. Robert is an excellent plumber and and even great representative for Caffi Services. I highly recommend Caffi, but I also highly recommend Robert. Excellent job sir.

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  Response from the owner

  Hi Jason! Thank you so much for this review. We are pleased to know you were happy with our services and with our fantastic technician, Robert. We hope to work with you again in the future!

• L

  Lillian Clementi

  2.0

  We recently returned to Caffi after less-than-satisfactory experiences with another provider, whom we worked with as part of a package deal. UPSIDE: the installation team was stellar. Cheerful, competent, resourceful and quick to recover from errors made by the showroom/ordering side of the business. DOWNSIDE: the showroom/ordering experience was pretty terrible from start to finish. Communication was very poor, and in the end we essentially identified the right replacement faucet ourselves. When Caffi received the order, it was mislabeled, which delayed our installation appointment. When our really excellent plumber arrived, he didn’t have the hardware—more internal confusion between ordering and installation. The installation team responded brilliantly, and in the end our faucet was installed more or less on schedule. The plumber very kindly gave us a small discount on installation, but the bottom line is that we paid more or less full price for a time-consuming and frustrating experience. We are willing to pay even above-market rates for good value, but in this case we just didn’t get it. I hope that Caffi is just going through a rough patch and will bounce back.

• E

  Emma Q

  5.0

  Oscar arrived on time and was very professional in his work and knowledgeable. He was able to fix the main problem which was the hot and cold water in the mid valve. We are very happy with Caffi Plumbing service. Thank you

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  Response from the owner

  Hi Emma! Thank you so much for your review. We are happy to know you were pleased with our service and hope to work with you again in the future.

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