Bynum & Sons Plumbing, Inc.
Bridge, Lilburn, GA
- +1 770-736-8283
- 2120 McDaniels Bridge Rd SW, Lilburn, GA 30047
- WednesdayOpen 24 hours
- OPEN NOW
Bynum & Sons Plumbing, Inc. Reviews
4.4 stars based on 519 reviews
I give the Bynum and Sons a 5 star +. They were extremely courteous and professional in all respects. They were very good about keeping one notified about the appointment and calling in when they were on their way for the on time appointment. Luis the technician sent for our appointment was very courteous and clearly explained the task they were going to preform. He was respectful of our residence and made sure the work areas were fully clean as if they had never been there. He gets a 5 star + rating. The work was excellent and I would strongly recommend using them for ones plumbing needs. They were a pleasure to work with.
My water heater stopped functioning and I needed a replacement. I decided to trust the Home Depot recommended installer Bynum and Sons Plumbing. When I called them to install the water heater they quoted 852. I thought it was the best deal I had gotten so far, but when they arrived at my home they up charged me twice that amount for the installation. The reason for the cost was that they needed to insure my house did not have high water pressure and installed a pressure reduction valve. They said the pressure reducing valve was needed in order for the warranty of the water heater to be honored. The tech proceeded to charge me again for what he said was a need to install new parts for the water heater connections. I only noticed a few new parts. Of the parts installed none were worth the amount that I was charged in value or in labor to install. The cost of it water heater was twice the amount they had quoted me and it seem like they only cared about how costly they could make the installation. I would avoid this company until they can be more up front with their prices, instead of hiding all the potential cost.
Response from the owner
We quote all prices prior to to the install taking place, On the phone every customer is told that is a phone quote and the final price will be given onsite prior to anywork being done, I am ssory for the confusion.
Worth the extra price. Professional plumbers with licenses, on time, good service. Has office staff for scheduling and dispatching so phone actually gets answered during working hours. Will complete job that day if possible. You won’t get stuck with unfinished job and unreachable plumber…
Response from the owner
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