BVS Home Experts, formerly Brazos Valley Services AC & Heating
Hwy, Katy, TX

BVS Home Experts, formerly Brazos Valley Services AC & Heating Reviews

4.8 stars based on 508 reviews

Featured Comments:

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  Thomas G.

  5.0

  We had an old HVAC system, which needed repair and since the system was 10+ years, we had an American Home Shield contract. AHS sent out several contractors that didn't fix my AC and instead gave me shady quotes. At that point, we decided to look around myself and gave BVS a call. Mazdak, one of their Senior Technicians, came out to our home and spent nearly 3 hours for a thorough consultation about our needs, the type of system that would fit the size of our home and our budget. He also explained in detail the work that would be required and the timeline. To be fully transparent, the price quoted was by far not the cheapest but we felt it was a fair offer, considering the full replacement of our condenser, furnace, and all the duct work. The complete job took almost two days and the BVS crew did a great job. The new system runs extremely quiet and smooth. It improved the overall comfort in our home and since we also signed up for the BVS service plan, we cancelled our contract with American Home Shield. Since the installation in our home, we also used BVS for an AC maintenance in my mother-in-laws home and Mazdak did the repair himself and again, he did a great job. If you are looking for an AC company that cares about your issues and treats you well, choose BVS.

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  Response from the owner

  Thank you so much for the wonderful review! We strive to provide top notch, high quality service from small repairs to huge, multi-system installations. We guarantee our work because we believe in our craftsmanship and the products we sell. We appreciate you being a testament to exactly what we hope for our customers to see in us!

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  Scott Giarratano

  5.0

  Update 12/2021: Mazdak just did the fall service and once again BVS communicated, managed and owned the appt. Full report with recommendations upon completion and done until 2022. BVS, not the cheapest, just the best. My last review of BVS was 8 years ago in a different home. 8 years later nothing has changed and it just gets better. I have a new home and the aged HVAC was starting to fail. Home Warranty company came out more than once and each time the service was mediocre at best. BVS has always done my annual services and Mazdak was scheduled for Monday. The heat was not working. When Mazdak arrived he found a very serious problem upstairs that could have resulted in a fire. He was explaining some options when I suggested that we just rip it all out and do it right. ZERO regrets on this decision. The same team that worked at my home 8 years ago is the same team that came out and put in a new 2 stage high efficiency system. These guys have been with BVS for 10+ years and they brought that experience into my home and 9 or so hours later life is good. From start to finish the process of determining what to install, how to install, to add additional return air and why.... Mazdak could have upsold a lot of items had he tried but it was all fair, upfront and in my best interest as he helped me understand system differences and what would be the most cost effective and best investment for me. This is a long review because there are not many companies locally that I trust at the level I trust BVS. I tell anyone that BVS is not the cheapest, nor are they the most expensive BUT I trust them with anything and know that they are there from beginning to end. Peace of mind is priceless.

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  Response from the owner

  This review means so much to us! Thank you for all the kind words and for your loyal business over the years. We will be sure to share this with Mazdak and the install crew.

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  Dale Begian

  5.0

  We had a furnace installed that had developed some problems and needed to be replaced. The technician Mazdak Najand did a superior job of diagnosing the problem, explaining the options and giving directions all along the way to the other technicians who did the install. We thought the whole process was extremely smooth and pleasant, and we would recommend The company and Mazdak in particular for this HVAC service. He was very courteous, explain things well, and highly knowledgeable. The entire team was willing to stop and explain things or address requests we made, without any hesitation.

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  Response from the owner

  That means so much to us! Thank you for the wonderful review and shout-out to Mazdak! We will be sure to let him know.

More reviews (7)